Hotel Front Desk Supervisor Job at The Sebastian - Vail

Hotel Front Desk Supervisor

The Front Office Supervisor is responsible for overseeing the daily operations o...

Location

United States , Houston

Salary:

Not provided

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Two (2) years of experience in hotel front office operations, in a supervisor or lead role, preferably with a premium full-service hotel
Experience using hotel reservation management software or other relevant programs/technology
Advanced understanding of guest services skills and behaviors
Strong organizational and people skills, along with demonstrated ability to multi-task, adapt and prioritize in a fast-paced work environment
Strong communication skills with ability to communicate effectively in the English language, both verbally and in writing
Ability to initiate and organize required task independently, making decisions based on guest needs, established brand standards and hotel policies
Able to effectively communicate with guest about their concerns with empathy and professionalism to deescalate complaints, collect accurate information, and successfully resolve concerns
Able to be effective in identifying issues where services may be falling short in guest needs, providing thoughtful guidance and solutions as they arise
Capable of remaining in a standing position, either stationary or walking, for duration of 8-hour shift
Positions self to raise, lower, and extend arms to perform essential job functions

Job Responsibility

Actively support Front Office Manager, along with other Front Office leaders, with day-to-day operations, and help identify areas for improvement as needed
Knowledgeable of providing guest room information, hotel information, special events happening at the hotel, and the area, to guests in real time
Supervise front office operations, ensuring team members follow the required best practices and exceed brand standards, providing training, support, and encouragement
Lead by example, providing exceptional customer service always, in a positive and professional manner, by engaging in and taking a sincere interest in all guests
Facilitate efficient check-in and check-out processes, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
Stepping in to assist when needed and help to resolve problems and “WOW” guests through service recovery when things aren’t quite right

What we offer

comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

Fulltime

Front Desk Supervisor

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Oklahoma City

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to pitch-in and help co-workers with their job duties and be a team player
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to access and accurately input information using a moderately complex computer system
Ability to stand, walk and continuously perform behind the front desk
Ability to observe and detect signs of emergency situations
Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated

Job Responsibility

Overseeing the completion of the daily checklist at the Front Desk
Addressing and resolving guest concerns in a timely and professional manner
Ensuring clear and efficient communication between the Front Desk and other departments throughout the shift
Greeting guests immediately with a friendly and sincere welcome
Using a positive and clear speaking voice, listening to and understanding requests, responding with appropriate actions and providing accurate information such as outlet hours and local attractions
Promoting Crescent and brand specific marketing programs
Checking guests in and out, making appropriate selection of rooms based on guest needs
Coding electronic keys
Nonverbally confirm the room number and rate
Responding to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent-managed properties in North America for you & your family members
Discounts at Marriott properties globally
Paid time off

Dual Branded Front Desk Supervisor

You will be at the center of the hotel's universe - the front office. You will h...

Location

United States , Ewa Beach

Salary:

24.00 USD / Hour

PM Hotel Group

Expiration Date

Until further notice

Requirements

High School diploma (or equivalent) and one to three years of related experience
ability to contribute to a collaborative and diverse team dynamic
quickly assessing situations and creating effective resolutions to problems
passion for customer service

Job Responsibility

Ensure effective collaboration and teamwork among front desk staff
staffing, scheduling, and expense management
communicate clearly and demonstrate a high level of professionalism
provide training and guidance for front desk staff on hotel standard operating procedures and departmental standards
step in to complete daily hotel front desk tasks
assist Guest Services Manager with monitoring performance and attendance
balance daily paperwork: Cash drawer, deposits, reconciling credit cards and submitting batches

What we offer

Excellent pay
hotel discounts
F&B discounts

Fulltime

Front Desk Supervisor

Calling all natural leaders with a passion for coastal charm and exceptional hos...

Location

United States , Cardiff-by-the-Sea

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-3 years of supervisory experience in a hotel front office or similar guest service environment
Outstanding customer service skills
Familiarity with property management systems
Proven ability to lead, motivate, and develop a team
Strong organizational skills and ability to multitask in a busy environment
Flexibility to work various shifts, including nights, weekends, and holidays
High school diploma or equivalent

Job Responsibility

Overseeing daily front desk operations and ensuring efficient workflow
Mentoring, training, and scheduling front desk associates
Expertly handling guest requests, concerns, and special accommodations
Maintaining accurate guest records and financial transactions
Collaborating closely with housekeeping and concierge teams to ensure seamless service
Upholding the highest standards of hospitality and customer care

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Fulltime

Front Desk Supervisor

As Front Desk Supervisor, you will be the heart of our guest experience, leading...

Location

United States , Carlsbad

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 2-3 years of front desk experience in a hospitality setting, with at least 1 year in a supervisory role
Excellent communication, interpersonal, and problem-solving skills
Proficiency with hotel management software (PMS) – [mention specific system if preferred, e.g., Opera, FOLS]
A strong commitment to guest satisfaction and a keen eye for detail
Ability to work a flexible schedule, including evenings, weekends, and holidays

Job Responsibility

Supervise and train front desk agents, ensuring high standards of service are consistently met
Handle guest check-ins, check-outs, and inquiries efficiently and courteously
Resolve guest issues and complaints with professionalism and a smile, turning challenges into opportunities
Manage room inventory, reservations, and billing procedures
Collaborate with other departments to ensure seamless guest experiences
Maintain a positive and productive work environment

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Front Desk Supervisor

Four Seasons Hotel London at Park Lane is seeking a Front Desk Supervisor to joi...

Location

United Kingdom , London

Salary:

40500.00 GBP / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a Front Desk or Front Office role within a luxury hotel environment
Experience in a supervisory or leadership capacity is preferred
Strong communication skills and confident guest interaction
Ability to lead by example and support team performance
Excellent organisation and attention to detail
Calm and professional approach in a fast‑paced environment
Experience with Opera PMS or similar systems is advantageous
Flexibility to work shifts including evenings, weekends, and public holidays
Right to Work in the UK

Job Responsibility

Lead and support the Front Desk team during shift, ensuring smooth daily operations
Welcome guests and oversee check‑in and check‑out processes with efficiency and warmth
Handle guest enquiries, requests, and service recovery with professionalism and care
Support team development, coaching colleagues to maintain and improve standards
Coordinate closely with Housekeeping, Concierge, and other departments to ensure seamless service
Monitor room allocation, arrivals, and departures to optimise the guest journey
Ensure billing accuracy and correct payment procedures
Identify opportunities to enhance the guest experience, including upselling where appropriate
Maintain high standards of presentation, professionalism, and service at all times

What we offer

£40,500 annual package inclusive of base salary and service charge
Excellent training and clearly defined career development pathways
Strong internal progression opportunities across London and the global Four Seasons portfolio
Holiday entitlement increasing with service up to 33 days
Company Sick Pay, increasing with service
Life insurance while on duty
Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support

Fulltime

Front Desk Supervisor

Robert Half is seeking a Front Desk Supervisor for a high-traffic hospitality pr...

Location

United States , Carlsbad

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of hotel front desk experience
Prior supervisory or lead experience preferred
Strong customer service and problem-solving skills
Ability to work flexible schedules, including evenings/weekends
Experience with property management systems such as Opera or similar
Proficiency in Microsoft Office

Job Responsibility

Supervise front desk staff and ensure high-quality guest service
Oversee check-in/check-out processes and resolve guest concerns
Train, schedule, and support front desk team members
Monitor reservations, occupancy, and room assignments
Ensure accuracy in billing, cash handling, and daily reports
Coordinate with housekeeping and maintenance teams for smooth operations
Step in as needed during peak hours or staffing gaps

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan
free online training

Front Desk Supervisor

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States , Fairfax

Salary:

Not provided

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

Must have at least 6 months of experience as a Front Desk Supervisor
Able to work a flexible schedule to include weekdays, weekends, morning, evening shift and holidays
Experience of Marriott PMS system

Job Responsibility

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Respond to guest’s special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Supervise the Front Desk Agents
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees
Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions
Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
Comply with attendance rules and be available to work on a regular basis

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Discounts with our Crescent managed properties in North America for you & your family members

Fulltime

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Hotel Front Desk Supervisor

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