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Hotel Front Desk Supervisor

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The Sebastian - Vail - A Timbers Resort

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Location:
United States , Vail

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

26.00 USD / Hour
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Job Description:

We are seeking a dedicated and customer-focused Hotel Front Desk Supervisor to lead our front desk team and provide exceptional service to our guests. This full-time, year-round position is ideal for an organized individual with excellent communication skills and a passion for delivering outstanding hospitality experiences.

Job Responsibility:

  • Supervise the daily operations of the front desk, ensuring efficient and friendly service
  • Train, mentor, and assist front desk staff, fostering a positive and team-oriented work environment
  • Coordinate guest check-ins and check-outs, handling any special requests or issues promptly and professionally
  • Monitor guest feedback and address any concerns or complaints to maintain high levels of customer satisfaction
  • Maintain accurate records and reports related to room occupancy, reservations, and financial transactions
  • Collaborate with hotel management to implement and enforce policies and procedures that enhance the guest experience
  • Ensure that the front desk area is tidy, organized, and fully equipped with necessary supplies and promotional materials
  • Participate in hiring and performance evaluation processes for front desk staff

Requirements:

  • Proven experience as a front desk agent or in a similar supervisory role within the hospitality industry
  • Exceptional customer service skills with a warm and welcoming demeanor
  • Strong leadership abilities and the capability to manage and motivate a diverse team
  • Excellent communication skills, both written and verbal
  • Proficiency in hotel management software and computer applications
  • Strong problem-solving skills and the ability to remain calm under pressure
  • Availability to work flexible hours, including weekends and holidays, as necessary
What we offer:
  • Free onsite shift parking
  • Discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • PTO
  • Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
  • Free onsite Chef prepared employee dining room with hot meals and salad bar

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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