Hotel Front Desk Supervisor

• Assists in interviews and hiring process for Front Office department associates
• Participates in training all Front Office associates
• Has complete understanding of all Front Office staff's job descriptions and duties and is able to perform duties at any given time
• Has full understanding of hotel reservations system and assists with reservations
• Checks AM and PM discrepancy reports
• Communicates with Housekeeping Department regarding guest rooms and requests
• Communicates with the Engineering Department regarding any maintenance requests from guests
• Promptly and professionally checks guests in and out of the hotel
• Knows how and where to post all charges
• Knows where to find all room rates and company codes
• Gives directions to hotel facilities, rooms and local area attractions
• Understands night audit procedures and is comfortable filling this position
• Follows safety and security procedures and rules

• Previous Hilton and OnQ operating system experience is a PLUS
• Strong knowledge of all aspects of the operation
• Dedicated
• Self-motivated
• Willing to work together to maintain high standards of customer service

Previous Hilton and OnQ operating system experience

• 401(k) matching
• Dental Insurance
• Vision Insurance
• Health insurance
• Life insurance
• Employee Discount
• Paid time off
• Participation in the Hilton Employee discount program that offers heavily discounted rates to employee and family/friends at the Hilton Family of hotels