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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Hotel Front Desk Receptionist

United Kingdom, Edinburgh · Job Posted May 06, 2026
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Job Description

We are currently recruiting for a Front Desk Receptionist (Guest Service Agent) to join our award winning Front Office team at the Sheraton Grand Hotel & Spa. Sheraton Grand Hotel & Spa is one of Scotland's leading 5 star hotels. As the largest 5 star hotel, we also have the biggest banqueting and meeting facilities of any hotel in Edinburgh with a capacity of up to 500 and our One Square Restaurant and bar. This is a full time role working 5 days out of 7 on a variety of shifts, the earliest start time being 7am.

Job Responsibility

  • Prepare documentation for daily business
  • Ensure prompt, efficient and courteous welcome and farewell experience for guests
  • Record and administer arrivals and departures including cash handling
  • Ensuring guest’s needs and complaints are dealt with speedily and recording as appropriate
  • Full awareness of current daily status of Hotel
  • Thoroughly conversant with all room types, décor and outlook
  • Be aware of daily functions, events, VIP and group arrivals
  • Monitor the generic email inboxes and make sure guest’s requests /correspondence is dealt with in a timely manner
  • Actively listen and respond positively to guest questions, concerns, and requests
  • Provide assistance to individuals with disabilities
  • Be the first point of contact for any internal or external calls
  • Develop and maintain positive and productive working relationships with other employees and departments
  • Follow up on all No Shows from previous day and action accordingly
  • Pre–arrival checks ensuring traces, alerts, billing procedures are all correct and updated
  • Liaise with third parties and travel agents in regards to bookings, billing, requests and maintain the extranet platforms when applicable
  • Assist with any Concierge inquiries and duties
  • Oversee revenue management tasks
  • To carry out any other duties as required

Requirements

  • High school diploma required, additional hospitality training preferred
  • Extensive Knowledge of Internet/MS Office applications and related IT preferred
  • Knowledge of the Opera PMS and Marriott systems is an advantage
  • Great Customer Service Skills
  • Must be able to maintain a high level of product and service knowledge
  • Must be a Team Player
  • Excellent command of English language (verbal and written)
  • At least 1 year experience within a customer facing role, preferable within the Front Office department within a 5 star environment

What we offer

  • Free meals whilst on duty
  • 28 days holiday each year, including bank holidays
  • Worldwide employee and friends & family hotel room rates
  • 50% off all F&B outlets within the hotel
  • 20% F&B discount in other Marriott hotels
  • Discounts off your supermarket shop, other shopping and experiences through Marriott Benefit Hub
  • 50% off Spa Treatments
  • £50 gym membership
  • 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
  • Refer a friend to work with us and receive a £500 bonus
  • Opportunities for career progression and to transfer around the world
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