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Hotel Front Desk Guest Service Rep

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7 Clans Casinos

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Location:
United States , Newkirk

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.00 USD / Hour
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Job Description:

This position is responsible for the overall guest service and satisfaction of the department, works directly with supervisor/manager with the daily shift activities of the Departments. This position is primarily responsible for checking in/out guests and being the information center of the hotel. Ensures that they follow all rules and regulations and that all company expectations are maintained.

Job Responsibility:

  • Check in/out guests
  • Be the information center of the hotel
  • Ensure effective and efficient services are delivered to guests
  • Review and understand trends in reservations
  • Have current knowledge of hotel products, services, facilities, events, pricing and policies and local area events
  • Mentor new hires
  • Help supervisor/manager train new employees
  • Help cover for staff as necessary
  • Identify ways to increase efficiency or improve products and services
  • Remain alert to any unusual or questionable activity and take appropriate action
  • Maintain excellent working relationships with other company staff, vendors, and contractors
  • Perform all duties in accordance with company policies and applicable laws
  • Maintain the Departmental Shift log(s)
  • Make effort to keep informed of company information and communications

Requirements:

  • High School Diploma (or equivalent) preferred
  • Hotel experience preferred
  • An equivalent combination of Customer Service and Communications experience preferred
  • Must be punctual and dependable
  • Read, write, and speak the English language
  • Protect the Company’s value by keeping information confidential
  • Perform assigned tasks under supervision
  • Follow written and verbal instructions
  • Establish and maintain positive relationships
  • Work well alone or within a team
  • Present facts and recommendations in oral and written form
  • Utilize MS Office products at basic to intermediate skill level
  • Exercise sound judgment and make decisions
  • Must be willing and able to work nights, weekends, and holidays
  • Must be able to provide required work authorization documents
  • Required to pass a drug test
  • Must be at least 17 years of age

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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