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This position is responsible for the overall guest service and satisfaction of the department, works directly with supervisor/manager with the daily shift activities of the Departments. This position is primarily responsible for checking in/out guests and being the information center of the hotel. Ensures that they follow all rules and regulations and that all company expectations are maintained.
Job Responsibility:
Check in/out guests
Be the information center of the hotel
Ensure effective and efficient services are delivered to guests
Review and understand trends in reservations
Have current knowledge of hotel products, services, facilities, events, pricing and policies and local area events
Mentor new hires
Help supervisor/manager train new employees
Help cover for staff as necessary
Identify ways to increase efficiency or improve products and services
Remain alert to any unusual or questionable activity and take appropriate action
Maintain excellent working relationships with other company staff, vendors, and contractors
Perform all duties in accordance with company policies and applicable laws
Maintain the Departmental Shift log(s)
Make effort to keep informed of company information and communications
Requirements:
High School Diploma (or equivalent) preferred
Hotel experience preferred
An equivalent combination of Customer Service and Communications experience preferred
Must be punctual and dependable
Read, write, and speak the English language
Protect the Company’s value by keeping information confidential
Perform assigned tasks under supervision
Follow written and verbal instructions
Establish and maintain positive relationships
Work well alone or within a team
Present facts and recommendations in oral and written form
Utilize MS Office products at basic to intermediate skill level
Exercise sound judgment and make decisions
Must be willing and able to work nights, weekends, and holidays
Must be able to provide required work authorization documents