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Hotel Front Desk Agent

The Sebastian - Vail - A Timbers Resort

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Location:
United States, Vail

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

24.00 USD / Hour
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Job Description:

We are seeking a friendly and motivated Hotel Front Desk Agent - full-time year-round to join our team at The Sebastian Vail. This position plays a vital role in providing exceptional customer service and ensuring a positive experience for our guests. The ideal candidate will have a passion for hospitality, excellent communication skills, and the ability to handle a variety of situations with professionalism and efficiency.

Job Responsibility:

  • Greet guests warmly upon arrival and provide personalized service throughout their stay
  • check guests in and out efficiently, ensuring all necessary information is collected and verified
  • answer guests' inquiries regarding hotel amenities, services, and local attractions
  • maintain clear and effective communication with other hotel departments, including housekeeping, maintenance, and sales
  • handle guest complaints and concerns with empathy, striving to resolve issues to their satisfaction
  • manage room reservations and maintain accurate records using the hotel management software
  • process payments, handle cash and credit transactions, and ensure proper accounting procedures are followed
  • prepare and distribute reports as required by management
  • ensure a safe and secure environment for guests and staff by following hotel policies and procedures
  • respond appropriately to emergencies and keep the front desk area organized and secure
  • inform guests about hotel promotions and upsell additional services, such as dining, spa treatments, and activities
  • encourage feedback from guests to continuously improve service levels

Requirements:

  • High school diploma or equivalent
  • some college education preferred
  • previous experience in a hotel front desk or customer service role is a plus
  • excellent interpersonal and communication skills
  • strong problem-solving abilities and the ability to remain calm under pressure
  • proficient in using computer systems and hotel management software
  • ability to work flexible hours, including weekends, holidays, and evening shifts
  • ability to stand for long periods and lift up to 25 pounds
  • must be able to perform repetitive tasks (e.g., typing, answering phones)

Nice to have:

  • some college education
  • previous experience in a hotel front desk or customer service role
  • familiarity with [specific software, if applicable]
What we offer:
  • Free onsite shift parking
  • discounted bus pass for Eagle County & Lake County routes
  • discounted F&B, Spa Treatments & Retail up to 40% off
  • Merchant Ski Pass Program
  • free onsite Chef prepared employee dining room with hot meals and salad bar

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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