Hotel Front Desk Agent Job at The Sebastian - Vail

Hotel Front Desk Agent

We are looking for a highly motivated individuals to join our Guest Services tea...

Location

United States , Birmingham

Salary:

15.00 - 16.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

At least one year in a customer service role with high guest interaction
A Valid drivers license with no major infractions for 6 months
Ability to solve problems when they arise
Ability to work in a team environment is a must
Pleasant and helpful personality
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting

Job Responsibility

Help guests discover their “Wanderlust” experience
Provide exceptional customer service by being engaging and taking sincere interest
Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel
If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
You will be escorting and orienting the guest to the front desk for check-in
You will park and retrieve guests vehicles as requested
Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel
You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
Assist lobby attendant in keeping entrance area clean and organized
"Be the difference" with all guest and employees and do more than just “the norm"

What we offer

Robust wage package
Excellent benefit plans
A matching 401K plan
Professional development
Generous bonuses
Travel perks
The opportunity to grow across a portfolio of 100 hotels representing all major brands
Comprehensive health insurance
Retirement plans
Paid time off

Parttime

Guest Services Agent / Front Desk Agent

At Prestige Hotels & Resorts, we love our communities. We have 19 hotels in 14 b...

Location

Canada , Prince Rupert

Salary:

18.54 CAD / Hour

Hecate Strait Employment Development Society

Expiration Date

Until further notice

Requirements

Secondary (high) school graduation certificate
Will train

Job Responsibility

Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests’ departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures

What we offer

Health care plan

Fulltime

New

Front Desk Agent

We are looking for a Receptionist for our iconic Madrid Marriott Hotel Princesa ...

Location

Spain , Madrid

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or Higher Vocational Training (Grado Superior) in Hospitality Management, Tourism, or related fields
2–3 years of experience in similar roles within 4-star or 5-star hotels
Proficiency in Microsoft Office Suite and hands-on experience with Opera PMS (Mandatory)
Bilingual Spanish and Professional Working Proficiency in English
Strong customer and results orientation
Teamwork, effective communication, emotional intelligence, attention to detail, stress management, and multitasking capabilities
Flexibility to work rotating shifts

Job Responsibility

Guest Registration & Check-In: Perform guest registration and check-in processes, ensuring a seamless and fluid experience upon arrival
Guest Relations: Provide personalized attention to guest needs and requests throughout their stay
Communication Management: Efficiently manage internal and external telephone calls, as well as hotel correspondence
Service Coordination: Coordinate additional services, including guest transportation and parking control
Safety & Emergency Response: Handle emergency situations and monitor security systems via the fire and alarm switchboard
Night Audit & Systems: Execute night audits and system backups during the night shift
Check-Out & Billing: Assist guests with the check-out process, ensuring accurate account settlement and billing
Concierge Services: Provide detailed information regarding hotel services, local events, and cultural activities available to guests
Shift Handover & Reporting: Log incidents and communicate major events via the shift logbook, with a specific focus on night shift occurrences

What we offer

Impact: Opportunity to directly impact the experience of thousands of guests
Environment: Multicultural, dynamic work environment aligned with global standards
Development: Continuous training through learning and development platforms
Growth: Real opportunities for professional growth and career advancement
Marriott Benefits: Exclusive access to Marriott Bonvoy benefits
Selenta Benefits: Access to discounts across all Selenta Group properties
Culture: Professional, collaborative work environment focused on excellence
Flexible remuneration options
Permanent contract (contratación indefinida)
Immediate start

Fulltime

Front Desk Agent

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instea...

Location

United States , Georgetown

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Education: High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

deliver a wide range of services that guide guests through their entire stay
processing operational needs
addressing guest requests
completing reports
sharing the highlights of the local area
making transactions feel like part of the experience
creating a safe work place
following company policies and procedures
maintaining confidentiality
protecting company assets

Fulltime

Seasonal Front Desk Agent

Opportunity for career advancement in a fast-paced, growth-oriented organization...

Location

United States , Westerly

Salary:

19.00 USD / Hour

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/GED preferred
Prior experience in a hospitality or customer service role preferred
Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure

Job Responsibility

Responsible for the efficient and courteous operations of the front desk
Responsible for checking guests in/out
Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction
Check online travel agents for rental inbound
Run reports and correct errors before guest check-in
Prepare night audit daily, and respond to any online reviews
Answers and transfers call from the switchboard using proper telephone etiquette
Having the ability to answer guest questions about local restaurants and attractions
Make courtesy calls and follow-up calls to all guest’s issues
Send confirmation letters to owners/guests as needed

What we offer

Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long-term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program

Parttime

Front Desk Agent

The Front Desk Agent is responsible for providing quality guest services that in...

Location

United States , Longmont

Salary:

19.00 - 20.00 USD / Hour

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system
Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds

Job Responsibility

Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost & found articles accompanied by a completed lost & found report
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
Knowledgeable of fire and emergency procedures

Front Desk Agent

Origin Hotel Kansas City Starting At $18.25 Per Hour. The Front Desk Agent is re...

Location

United States , Kansas City

Salary:

18.25 USD / Hour

Tandem Hospitality Group

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
and six months to one-year related experience and/or training
Ability to read, analyze, and interpret procedure manuals
Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to operate the Property Management System, capture email, and use the PBX system
Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds.

Job Responsibility

Consistently provide high level of customer service
Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
Check in and out hotel guests in a confident, professional and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Complete all items on appropriate checklist by end of shift
Follow established key control policy
Ensure proper credit policies are followed and verify credit limit report
Submit all lost & found articles accompanied by a completed lost & found report
Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
Knowledgeable of fire and emergency procedures

Fulltime

Front Desk Agent

Your passion for service ensures that our guests are taken care of, as you respo...

Location

Canada , Rossland

Salary:

21.00 CAD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Computer literacy Hotel
PMS experience an asset
Service oriented with an eye to supporting your internal guests
Ability to thrive in a fast-paced hotel environment
Excellent verbal & written communication skills
Willingness to learn, develop & grow
Numerical acuity and high attention to detail
Comprehensive understanding of financial data, reporting, & basic arithmetic functions
Ability to stand for long periods of time (up to 8 hours per shift)
Professional presentation

Job Responsibility

Greet all guests in a timely, friendly, and professional manner
Make guest reservations, and actively promote package add-ons
Ensure accuracy of all guest information during check-in and check-out
Safely handle cash floats and any other forms of monetary transactions for guests
Promptly answer all calls in a friendly and courteous manner
Respond to guest needs, ensuring special requests are directed through to the appropriate department
Communicate effectively and professionally with other departments
Contribute to the security of the building, company assets, and team/guest safety with full adherence to security procedures
Maintain up-to-date knowledge of all rooms available as well as their location, layout, and rate plans
Must be willing to work a variety of shifts including AM, Afternoons, evenings, holidays and weekends

What we offer

Company events
Discounted or free food
Employee assistance program
Flexible schedule
Wellness program
Overtime pay

Fulltime

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Hotel Front Desk Agent

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