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Hotel Front Desk Agent

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The Sebastian - Vail - A Timbers Resort

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Location:
United States , Vail

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

24.00 USD / Hour
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Job Description:

We are seeking a friendly and professional Hotel Front Desk Agent to join our guest services team on a full-time, year-round basis. The ideal candidate will be dedicated to providing exceptional customer service and ensuring that all guests have a memorable experience from check-in to check-out. This role is perfect for someone who enjoys working in a dynamic, team-oriented environment.

Job Responsibility:

  • Greet and welcome guests upon their arrival and provide a warm farewell upon their departure
  • Efficiently manage the check-in and check-out process, ensuring a smooth and pleasant experience for all guests
  • Handle guest inquiries, reservations, and cancellations, both in person and over the phone
  • Coordinate with housekeeping and maintenance teams to ensure that guests' needs are met promptly
  • Maintain accurate records of room availability, guest accounts, and hotel payments
  • Resolve any guest complaints or issues in a professional and timely manner
  • Provide information about hotel amenities, local attractions, dining options, and transportation services
  • Ensure the front desk area is clean, organized, and well-stocked with necessary supplies
  • Follow all hotel security protocols to ensure a safe environment for guests and staff

Requirements:

  • High school diploma or equivalent
  • additional education in hospitality is a plus
  • Previous experience in a customer service role, preferably in a hotel or hospitality setting
  • Strong communication and interpersonal skills
  • Proficiency in using hotel management software and basic computer applications
  • Ability to work flexible hours, including evenings, weekends, and holidays
  • Excellent problem-solving skills and the ability to remain calm under pressure
  • Strong attention to detail and organizational skills
What we offer:
  • Free onsite shift parking
  • Discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • PTO
  • Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
  • Free onsite Chef prepared employee dining room with hot meals and salad bar

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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