CrawlJobs Logo
Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Hotel Front Desk Agent

United States, Birmingham 15.00 - 16.00 USD / Hour · Job Posted February 20, 2026
Apply Position
Job Link Share

Job Description

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Job Responsibility

  • Help guests discover their “Wanderlust” experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel
  • If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
  • You will be escorting and orienting the guest to the front desk for check-in
  • You will park and retrieve guests vehicles as requested
  • Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel
  • You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
  • Assist lobby attendant in keeping entrance area clean and organized
  • "Be the difference" with all guest and employees and do more than just “the norm"

Requirements

  • At least one year in a customer service role with high guest interaction
  • A Valid drivers license with no major infractions for 6 months
  • Ability to solve problems when they arise
  • Ability to work in a team environment is a must
  • Pleasant and helpful personality
  • Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Excellent verbal communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

Nice to have

Hospitality industry experience is a plus

What we offer

  • Robust wage package
  • Excellent benefit plans
  • A matching 401K plan
  • Professional development
  • Generous bonuses
  • Travel perks
  • The opportunity to grow across a portfolio of 100 hotels representing all major brands
  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
Pyramid Global Hospitality - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Hotel Front Desk Agent

8 matching positions

Front Desk Agent

Front Desk Agent position at Residence Inn by Marriott Miami Beach South Beach i...
Location
Location
United States , Miami Beach
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • no related work experience
  • no supervisory experience
  • no license or certification
Job Responsibility
Job Responsibility
  • Giving guests a smooth check-in and check-out
  • delivering a wide range of services to guide guests through their stay
  • processing operational needs
  • addressing guest requests
  • completing reports
  • delivering quality meals
  • sharing highlights of the local area
  • creating a safe work place
  • following company policies and procedures
  • maintaining confidentiality
What we offer
What we offer
  • equal opportunity employer
  • dedication to non-discrimination based on disability, veteran status, or protected basis by law
  • support for long stays
  • Fulltime
Read More
Arrow Right

Front Desk Agent

Our jobs aren't just about giving guests a smooth check-in and check-out. Instea...
Location
Location
United States , Dallas
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for extended time
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Job Responsibility
Job Responsibility
  • Giving guests a smooth check-in and check-out
  • Building memorable and unique experiences
  • Delivering a wide range of services that guide guests through their entire stay
  • Processing operational needs
  • Addressing guest requests
  • Completing reports
  • Sharing highlights of the local area
  • Creating a safe work place
  • Following company policies and procedures
  • Maintaining confidentiality
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Rich blend of culture, talent, and experiences
  • Non-discrimination policy
  • Fulltime
Read More
Arrow Right

Overnight Front Desk Agent

Overnight Front Desk Agent position at The Ritz-Carlton Rancho Mirage focused on...
Location
Location
United States , Rancho Mirage
Salary
Salary:
21.75 - 22.25 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for extended time
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Job Responsibility
Job Responsibility
  • Deliver smooth check-in and check-out experiences
  • Guide guests through their entire stay
  • Process operational needs
  • Address guest requests
  • Complete reports
  • Share highlights of the local area
  • Create safe workplace
  • Follow company policies and procedures
  • Maintain confidentiality
  • Protect company assets
What we offer
What we offer
  • Chance to be proud of the work you do
  • Opportunity to begin your purpose
  • Belong to an amazing global team
  • Become the best version of you
  • Equal opportunity employment
  • Valued and celebrated unique backgrounds
  • Fulltime
Read More
Arrow Right

Front Desk Agent

Front Desk Agent position at The Ritz-Carlton Guangzhou, responsible for process...
Location
Location
China , Guangzhou
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Cash guests' personal checks and traveler's checks
What we offer
What we offer
  • Equal opportunity employment
  • Valued and celebrated unique backgrounds
  • Creative, thoughtful and compassionate work environment
  • Professional development and training
  • Global brand portfolio
  • Fulltime
Read More
Arrow Right

Front Desk Agent

Location
Location
United States , Sausalito
Salary
Salary:
26.46 - 27.53 USD / Hour
cavallopoint.com Logo
Cavallo Point Lodge
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent acceptable experience
  • Must be a naturally enthusiastic, centered, and organized person
  • Must possess excellent communication skills with a pleasant personality and ability to make frequent eye contact
  • Ability to write, read, count, and file alphabetically and numerically with precision
  • Ability to stand for lengthy periods of time
  • Must be able to see, hear, and speak clearly and maintain proper etiquette
  • Must be knowledgeable of technology, and competent in understanding different systems necessary for the job
Job Responsibility
Job Responsibility
  • Registers guests into the hotel upon arrival following prescribed check in procedures
  • Performs cashiering functions for guests during their stay and at check out
  • Is accountable for accuracy of all cash and credit transactions performed during their shift
  • Checks guest out of hotel upon departure accurately following prescribed check out procedures
  • Maintains an alpha order file of arriving guest registration cards
  • Maintains an in-house/guest registration card file (the bucket) with guests correctly filed under the designated room number
  • Conducts a daily guest registration verification process (the bucket check)
  • Addresses guests by name at every opportunity
  • Must understand and implement the reservation process for both social and group guests and be conversant with the reservation system, as well as the entire property management system
  • Must know all aspects of the hotel: i.e. guest room types, sizes, locations, views, rates, other room attributes, available packages, as well as sales information like meeting room names and information
What we offer
What we offer
  • Generous Paid Time Off program
  • Health Insurance Options
  • Company-matching 401k Retirement Option
  • Job training
  • Promotion from within
  • Employee discounts on dining and hotel stays
  • Free parking
  • Fulltime
Read More
Arrow Right

Front Desk Agent

Soho Grand Hotel is looking for a Front Desk Agent to join their team! The Front...
Location
Location
United States , New York
Salary
Salary:
Not provided
sohogrand.com Logo
Soho Grand Hotel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Flexible to work days, nights and weekends
  • Familiar with Downtown NYC
  • Hospitality/hotel experience preferred
  • Knowledge of Opera, GoConcierge, Alice, Knowcross preferred
Job Responsibility
Job Responsibility
  • Create memorable experiences for guests by ensuring a smooth arrival and departure
  • Anticipating guests needs- always staying one step ahead
  • Act as the liaison for each guest with all departments to create and maintain a positive guest experience
  • Curate room customizations to the guest preferences to ensure the Soho Grand Hotel feels like their home away from home
  • Being a positive and empathetic listener for all guest queries
  • Maximize all potential opportunities to create one of kind moments for special occasions (ranging from birthdays to anniversaries to engagements, etc.)
  • Direct guests to explore Manhattan’s Downtown culture through providing recommendations of hidden hotspots, classic establishments and unique itineraries
What we offer
What we offer
  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Food provided
  • Health insurance
  • Paid time off
  • Vision insurance
Read More
Arrow Right

Front Desk Agent

Front Desk Agent position at Miami Marriott Biscayne Bay focused on creating mem...
Location
Location
United States , Miami
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for extended time
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Job Responsibility
Job Responsibility
  • Giving guests a smooth check-in and check-out
  • Building memorable and unique experiences
  • Delivering a wide range of services that guide guests through their entire stay
  • Processing operational needs
  • Addressing guest requests
  • Completing reports
  • Sharing highlights of the local area
  • Creating a safe work place
  • Following company policies and procedures
  • Maintaining confidentiality
What we offer
What we offer
  • Training and development opportunities
  • Recognition programs
  • Focus on holistic well-being
  • True camaraderie with diverse group of co-workers
  • Community work environment
  • Equal opportunity employer
  • Celebrating unique backgrounds of associates
  • Fulltime
Read More
Arrow Right

Front Desk Agent

Front Desk Agent position at W Macau - Studio City, part of an integrated resort...
Location
Location
China , Macau
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
Job Responsibility
Job Responsibility
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Process all check-outs including resolving any late and disputed charges
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
  • Supply guests with directions and information regarding property and local areas of interest
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
  • Complete designated cashier and closing reports in the computer system
  • Cash guests' personal checks and traveler's checks
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Non-discrimination policy
  • Global team environment
  • Career development opportunities
  • Fulltime
Read More
Arrow Right