Hotel Food & Beverage Manager Job at Aramark (Carlsbad)

Job Description

The Hotel Food & Beverage Manager, LEGOLAND California Resort, oversees and coordinates the overall efforts of the Hotel Assistant Managers and their teams. Primary responsibility will be to inspire and lead the food and beverage team in delivering the best possible guest experience at LEGOLAND California Resort. Responsible for operational effectiveness, staff development and cost controls for the department. Responsibilities will encompass planning, budgeting, staffing, guest services, operations, food safety, and employee oversight.

Job Responsibility

Oversees and coordinates the overall efforts of the Hotel Assistant Managers and their teams
Inspire and lead the food and beverage team in delivering the best possible guest experience at LEGOLAND California Resort
Responsible for operational effectiveness, staff development and cost controls for the department
Planning, budgeting, staffing, guest services, operations, food safety, and employee oversight
Involved in and actively contributes in heading up strategic planning for the department
Manage the operational effectiveness of the department
Implements and enhances high level of service, quality, and sanitation standards within all facilities
Ensures that all guests are served in an efficient and friendly manner
Spends time daily in each facility to provide feedback for improving operations
Communicates daily operational and financial objectives to the staff on a daily basis
Responsible for motivating, training, cross-training and developing the Assistant Manager team
Gives input and decides on promotions and transfers
Provides positive and corrective feedback to all staff to improve performance and KPI's
Responsible for reaching all budgeted targets for the department
Monitors labor hours and ensures that payroll reports are accurate
Responsible for overseeing and managing food cost
Monitors handling of money and inventory by team leaders and Model Citizens (MC's) and investigates any issues
Utilizes guest forecasts to adjust operations, ensuring a good experience for guests at any given attendance level
Implements and enforces all company and divisional policies and procedures
Gives input and administers progressive exemplary and disciplinary action for performance and policy regulations
Develops and administers yearly personal development plans for their staff
Knowledgable on corrective action process and employee relations basics
Responsible for maximizing revenue and per capita spending goals for the department
Monitors cost controls in the areas of labor, food costs, other direct expenses, and safety liability, keeping within budget
Provides input for annual budget on a yearly basis
Ensures that all MC's are trained and execute proper safety and sanitation requirements at all times
Oversees that all staff are knowledgeable and follow required company, division, OSHA, Environmental Health Department, and HACCP guidelines
Partners with culinary leadership to conduct regular food safety audits
Responsible for the initiating and follow-up of all maintenance and sanitation issues to ensure all facilities are maintained in an excellent and presentable working condition
May be scheduled as MOD or Park Duty Director on a rotational basis to ensure optimum divisional performance for the guests
Acts as a contact for concerns regarding guests, operations, food supplies, and maintenance issues, as well as a divisional contact for the park in operational concerns and emergency situations

Requirements

Requires at least 3 years of progressive leadership experience in food service, preferably in a themed environment
Must be customer-service focused and have an understanding of customer expectations
Knowledge in food and culinary design is desired
Must have financial knowledge in understanding budgets
Must possess strong communication skills, both in a verbal and written format
Effective organizational and problem solving skills with the ability to make quick decisions required
Ability to work as part of a team and to develop others within the team structure required
Effective delegator and collaborator, ensures that all assigned tasks are completed
Working knowledge of Excel and Word are required
Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, or Business Management
Must be willing to work flexible hours including evenings, weekends, and holidays to support Hotels operations
Lifting, pushing, pulling, bending, squatting, and stooping
Lift and carry items weighing 10 to 40 pounds, including lifting trays over the shoulder
The role will require wearing Personal Protective Equipment (PPE) as needed
Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions
Exposure to extreme temperature changes
Intermittent and prolonged standing and walking to move about the Hotels site, assist with operations, and interact with employees
Ability to work in various inside and outside locations with varying temperatures and floor surfaces

What we offer

Medical
Dental
Vision
Work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave and disability coverage

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Hotel Food & Beverage Manager

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