Hotel Food and Beverage Assistant Manager

• Support and assist Hotel Food and Beverage Manager in daily operation, providing direct support to the Front of the House leadership team and all other responsibilities, standing in for them whenever necessary
• Uphold the highest standards of customer service, ensuring the best possible experience for guests
• Lead by example, putting the customer first and delivering exceptional customer service
• Frequently address guest concerns with empathy and clear communication
• Step in to assist staff with any restaurant duties, including cooking, serving, bussing, hosting, bartending, dishwashing, cleaning, or any other necessary tasks
• Build strong relationships with your workforce, being approachable and supportive
• Effectively delegate various management responsibilities to restaurant leads
• Assist with allergen and food preference requests from customers as needed
• Understand and strive to achieve Key Performance Indicators (KPIs) goals
• Utilize scheduling software to ensure restaurants are adequately staffed at all times
• Serve disciplinary action to employees for attendance or policy violations according to Aramark company policy
• Conduct interviews for new hires and internal position applicants
• Handle employee relations issues promptly and effectively
• Ensure equipment is functioning properly and restaurants meet safety and health standards to pass audits
• Ensure all team leaders and employees are trained and execute proper health and safety requirements at all times
• Minimize food waste through effective management practices
• Assists in weekly monitoring of financial reporting and timekeeping
• Monitors labor hours on a shift to shift basis and ensures that payroll reports are accurate
• Understand how forecast will effect business and respond accordingly
• Manage and count inventory for restaurant locations
• Assist and manager various catering events
• Create daily operational reports for management
• Perform any additional tasks or cross training requested by management and administration

• At least 2 years of progressive experience in food service leadership and a proven track record of success in Food and Beverage operations with full-service experience and additional bar experience is a plus
• Demonstrated interpersonal and supervisory skills, with the ability to effectively manage staff and foster a positive work environment
• Sufficient education to read, write, and use computer systems
• Be able to work quickly and concisely under pressure
• Available to work holidays and weekends as well as shorter or longer hours due to business volume
• Able to pass a Food Handler certification exam
• Frequent lifting, pushing, pulling, bending, squatting, and stooping
• Expect constant walking and standing during shifts
• Occasional crawling and climbing
• Frequently lift and carry items weighing 20 to 40 pounds, including lifting trays over the shoulder
• Ability to lift up to 60 pounds
• The role will require wearing uniforms and Personal Protective Equipment (PPE)
• Ability to work inside kitchen area, interacting with heated equipment, various foods, loud noise, chemicals and other at risk conditions
• Exposure to extreme temperature changes

additional bar experience is a plus

• medical, dental, vision, and work/life resources
• retirement savings plans like 401(k)
• paid days off such as parental leave and disability coverage