Hotel F&B Concessions Supervisor Job at 7 Clans Casinos (Newkirk)

Job Description

The Snack Bar/Concessions Supervisor is responsible for overall supervision and administration of the general food service operation as relate to customer service, personnel, and operating procedures, in addition maintaining compliance with Oklahoma State Health Department requirements for cleanliness, hygiene, and food storage and production. He or she also ensures that all guidelines are followed in accordance with gaming regulations, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS). It is also important that the food/bar services supervisor respect the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority (OMDA).

Job Responsibility

Overall supervision and administration of the general food service operation
Maintain compliance with Oklahoma State Health Department requirements
Ensure guidelines are followed in accordance with gaming regulations
Assist in the training and coordination of organization staff and operation of the food service department
Assist direct management in maintaining highest standards required by state and federal governing bodies
Assist direct management with proper training of FOH and BOH staff
Maintain standards of staff performance and reviews
Foster customer-centered service environment
Assist direct management with maintaining departmental budgets and expenditures
Keep appropriate personnel, regulatory, and financial records
Handle and report customer complaints
Must be able to work both sides of the operation front and back
Develops and implements work schedules, performance standards, plans, and/or programs
Remains alert to any unusual or questionable activity
Ensure that all functions and duties are maintained in a professional and efficient manner
Perform other duties as assigned
Monitor all relevant activities of the department to ensure compliance with laws, rules, regulations, and controls
Ensure all assigned staff are aware of and comply with regulatory requirements
Perform all duties in accordance with company policies and applicable laws
Maintain the Departmental Shift log(s)
Provide support and leadership direction to individuals directly reporting
Ensure an appropriate number of qualified Team Members are recruited for and retained
Responsible for the selection, training, and performance of assigned staff
Visit workspaces, break areas and other work shifts to be available and/or visible to staff
Ensure departmental staff is aware of standards and expectations
Ensure Team Members receive fair and equitable treatment
Forms opinions and makes decisions based on information
Investigates, evaluates information, and makes decisions regarding departmental operational matters
Continually evaluates means and methods of departmental operations
Make effort to keep informed of company information and communications
Explain why, share information, and communicate the purpose of decisions to applicable staff
Ensure company information is effectively communicated to assigned staff
Facilitate the flow of information throughout the department by presiding over scheduled meetings

Requirements

High school diploma or GED
Associate's degree preferred
Three (3) to five (5) years of experience in food services and personnel management
Prior management/supervisory experience
Customer Service and Communications experience
Must be at least 21 years of age
Must be punctual and dependable
Knowledge, skills, and experience in the hiring, training, scheduling and supervision of staff
Read, write, and speak the English language
Protect the Company’s value by keeping information confidential
Perform assigned tasks under supervision
Follow written and verbal instructions
Establish and maintain positive relationships
Present facts and recommendations in oral and written form
Utilize MS Office products at basic to intermediate skill level
Exercise sound judgment and make decisions
Must be willing and able to work nights, weekends, and holidays
Must be able to provide documents required to show eligibility to work in the United States
Must pass a drug test and obtain and maintain a gaming license
Otoe Missouria Gaming Permit
Liquor License

Nice to have

Associate’s degree
Casino experience

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Hotel F&B Concessions Supervisor

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