Hotel coordinator, Randstad

Randstad

Location:
Canada, Baie-d'Urfé

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

22.00 - 24.00 CAD / Hour

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Job Description:

Our client in Baie D'urfe is currently looking for a hotel coordinator for their ever growing organization. This role is a contract position for a couple of weeks Under the supervision of the manager, you will be responsible for the development of the cooperatives’ hotel network and making the necessary recommendations to the manager to ensure quality customer service.

Job Responsibility:

In collaboration with the manager, ensure that the cooperative hotel network is developed to support the number of clientele (expansion or new hotel)
In collaboration with the manager, coordinate the work to be completed with the other coordinator and reservation agents
Provide the hotel staff with the support needed to run the hotel using the established procedures
Visit the hotels to give staff members training, as needed and with the approval of the manager
In collaboration with the other coordinator, determine the topics to be covered in ongoing annual training, prepare ongoing annual training courses for managers, assign an operating budget and control it and keep track of supporting documents for grant applications
Keep procedural manuals up to date for training purposes
Prepare to develop the following procedures on: The use of Hotello
Using Outlook and Teams
Respecting quality standards for maintaining rooms and public places
The client’s reception and stay at the hotel
IT tracking for equipment and technical problems
Manage the assignment and inventory of Kaba lock codes for hotel staff
Follow up with company on the plans and work done for a new hotel or a hotel expansion or renovation
Mandate the interior designer in all new hotel projects or hotel expansion or renovation projects and work closely with that individual
Order or purchase the furniture and supplies needed for the above-mentioned projects
Coordinate the opening of new hotels or hotel expansions
In the absence of the hotel manager or as needed, provide customer service (check-in/check-out, receive complaints, etc.)
Provide support to the reservation agents when there is a large volume of calls and assist with billing requests
In collaboration with the other coordinator, carry out the annual inventory of the hotels’ equipment and supplies

Requirements:

High school diploma or equivalent experience
At least 2 years of experience in administration or customer service management centre
Experience in the hospitality industry (an asset)
Experience in project management
Knowledge of the Hotello system (asset)
Excellent computer systems skills (Microsoft Office)
Be able to communicate in French and English, both orally and in writing
Excellent interaction with customers
Possess a sense of leadership, organization, and an aptitude for teamwork

Nice to have:

Experience in the hospitality industry
Knowledge of the Hotello system

What we offer:

Medical and dental benefits
Gym on site
Group insurance plan
Pension plan
Telemedicine
Opportunity for travel

Additional Information:

Job Posted:
April 28, 2025

Expiration:
May 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Hotel coordinator