CrawlJobs Logo
Solomon Page Logo Solomon Page · Hospitality and Tourism

Hotel Concierge Associate

United States, New York 28.00 - 30.00 USD / Hour · Job Posted January 22, 2026
Apply Position
Job Link Share

Job Description

Our client, a luxury hotel in Midtown Manhattan, is seeking an experienced Concierge Associate to join their team immediately on a temporary basis through the end of March. The ideal candidate will have prior NYC luxury concierge experience and a passion for delivering elevated, personalized guest service. The Concierge Associate is responsible for providing exceptional, anticipatory service that consistently exceeds guest expectations. This role serves as a key ambassador of the hotel, ensuring guests enjoy seamless, memorable, and highly personalized experiences throughout their stay.

Job Responsibility

  • Deliver warm, professional, and proactive service to all guests, creating a welcoming and refined hotel experience
  • Arrange and confirm restaurant reservations, transportation, private cars, limousines, rental cars, and special requests
  • Assist with airline ticket arrangements and reconfirmations
  • Maintain in-depth knowledge of NYC points of interest, attractions, events, dining, and entertainment
  • Coordinate special occasions and amenities (birthdays, anniversaries, VIP arrivals, etc.)
  • Set up and manage customized guest packages, including pre-arrival concierge calls and specialized amenities
  • Handle guest requests such as flowers, parcels, luggage forwarding, special deliveries, and telegrams
  • Ensure timely delivery of mail, packages, and amenities to guest rooms
  • Collaborate with Housekeeping and other departments to maintain lobby and public areas to luxury standards
  • Communicate effectively with internal departments to ensure guest needs are met promptly and accurately
  • Proactively identify opportunities to enhance the guest experience
  • Perform additional duties as assigned by management

Requirements

  • Prior luxury hotel concierge experience in NYC is required
  • Strong knowledge of Midtown Manhattan and surrounding neighborhoods
  • Exceptional customer service skills with a polished, professional demeanor
  • Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Comfortable standing for the duration of scheduled shifts
  • Flexibility to work nights, weekends, and holidays as scheduled
  • Proficiency with Property Management Systems (PMS)
  • Working knowledge of Microsoft Office (Outlook, Word, Excel)

What we offer

  • medical
  • dental
  • 401(k)
  • direct deposit
  • commuter benefits
Solomon Page - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Hotel Concierge Associate

8 matching positions

Guest Services Associate

We are seeking a Guest Services Associate who can work our daytime and evening s...
Location
Location
United States , Nashville
Salary
Salary:
20.00 - 21.00 USD / Hour
avantstay.com Logo
AvantStay
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Guest First attitude towards hospitality including an insatiable need to create great experiences, an impactful first impression
  • Broad range of technology experience including different property management systems
  • Excellent communication skills - ability to communicate with a broad range of stakeholders
  • Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience
  • A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently
  • Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
  • Strong analytical, strategic, and collaborative skills
  • Comfortable working in a very fast-paced environment
  • A perfectionist, attentive to all the details
  • Focused, hard-working and willing to do what it takes for us to reach the next stage
Job Responsibility
Job Responsibility
  • Greet guests upon arrival and assist with check-in/check-out processes
  • Respond promptly and professionally to guest requests, inquiries, and concerns
  • Provide concierge services, including offering local recommendations, booking reservations, and assisting with special requests (transportation, activities, etc.)
  • Manage and prioritize guest issues, including resolving complaints and ensuring guest satisfaction
  • Assist with luggage storage and other guest services as needed
  • Coordinate with housekeeping to ensure room readiness and availability for arriving guests
  • Troubleshoot and resolve minor maintenance and technology issues (e.g., TV functionality, Wi-Fi, lock issues, etc.)
  • Act as a local expert, sharing insights and recommendations about the area to enhance the guest experience
  • Ensure seamless communication with hotel management, housekeeping, and maintenance teams to provide optimal guest service
  • Assist in ensuring the property is well-maintained and presents a welcoming environment for guests
What we offer
What we offer
  • Paid Time Off
  • Company-sponsored insurance (medical, dental, vision, life, etc.)
  • Complimentary and discount stays at AvantStay properties
  • Fitness Reimbursement
  • Mileage Reimbursement
  • Fulltime
Read More
Arrow Right

Director of Event Management

Location
Location
Cayman Islands , Grand Cayman
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires 4-5 years luxury experience in meetings, conventions, or special events within a luxury hotel or resort environment as a Senior Manager or Associate Director
  • Proven experience in a Five-Star / Five-Diamond or ultra-luxury hospitality setting strongly preferred
  • Demonstrated success leading large teams and managing complex, high-revenue event portfolios
  • Strong financial acumen, including budgeting, forecasting, cost control and profitability management
  • Exceptional communication, negotiation, and presentation skills
  • Highly organized with a detail-oriented, solution-driven mindset
  • Ability to thrive in a fast-paced, high-expectation luxury environment
  • Bachelor’s degree in Hospitality, Business, or a related field preferred
  • Previous experience with meeting planners / incentive houses
  • Excellent reading, written and verbal communication skills in English.
Job Responsibility
Job Responsibility
  • Responsible for the management of all aspects of the Events Division, to include Meetings & Special Events, Audio Visual, Destination Services, Event Concierge, whilst coordinating with Banquets
  • Leads, implements, and maintains a management philosophy in alignment with company standards
  • Provides strategic direction and operational leadership for all meetings, conventions, social events, and bespoke experiences hosted at the property
  • Partners closely with Sales, Culinary, Banquets, Rooms, and Marketing to ensure revenue optimization, brand integrity, and seamless service delivery consistent with Forbes Five-Star standards
  • Develops and implements hotel–wide strategies that deliver products and services to meet or exceed the needs and expectations of guests and employees
  • Has overall responsibility for achieving top line revenue, profitability, event planner and employee satisfaction
  • Oversees the functions of Event Management, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology
  • Ensures implementation of the brand service strategy and brand initiatives
  • Has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales
  • Ensures the team meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department
  • Fulltime
Read More
Arrow Right

Front Desk Supervisor

Calling all natural leaders with a passion for coastal charm and exceptional hos...
Location
Location
United States , Cardiff-by-the-Sea
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years of supervisory experience in a hotel front office or similar guest service environment
  • Outstanding customer service skills
  • Familiarity with property management systems
  • Proven ability to lead, motivate, and develop a team
  • Strong organizational skills and ability to multitask in a busy environment
  • Flexibility to work various shifts, including nights, weekends, and holidays
  • High school diploma or equivalent
Job Responsibility
Job Responsibility
  • Overseeing daily front desk operations and ensuring efficient workflow
  • Mentoring, training, and scheduling front desk associates
  • Expertly handling guest requests, concerns, and special accommodations
  • Maintaining accurate guest records and financial transactions
  • Collaborating closely with housekeeping and concierge teams to ensure seamless service
  • Upholding the highest standards of hospitality and customer care
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right

Bell attendant

Location
Location
Canada , Montreal
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Available to work at any shift including, morning, afternoon, evening and overnight
  • Ability to communicate in French
  • a beginner level of English is sufficient to answer simple requests and ensure that they are addressed correctly
  • Basic knowledge of Downtown Montréal as well as its main cultural and culinary points of interest
  • Have a good resistance to stress and manage it positively and effectively
  • Be comfortable in a fast-paced environment
  • Demonstrate a very good team spirit
  • Interest and ability to provide outstanding service to our internal, external customers and our suppliers
  • Be organized, meticulous and resourceful
  • 1-2 years’ experience in a similar position
Job Responsibility
Job Responsibility
  • Welcome guests arriving at the hotel, if possible by using their name
  • Manage guest luggage from time of arrival till time of departure. Direct guests to the front desk
  • Ensure proper flow of traffic within the area around the hotel and direct cars and taxis accordingly
  • Help guests with itineraries, recommendations and information about the city and its activities. Call taxis when requested to. Transport guest luggage
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events
  • Greet all persons who pass by the hotel’s entrance and offer them assistance
  • Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Manual
  • Works harmoniously and professionally with co-workers and supervisors
  • Provides a high level of cleanliness in the lobby and luggage storage room
What we offer
What we offer
  • Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
  • Discounts at MARCUS Restaurant and the Guerlain Spa
  • Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
  • Complimentary meals per shift at Café 1440
  • Employer-contributed retirement plan
  • Paid vacation plus two additional floating holidays per year
  • Strong training and development programs
  • Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)
  • Fulltime
Read More
Arrow Right

Bench / Task Force Manager

We are looking for outstanding Bench Managers to be provide guidance and leaders...
Location
Location
United States , Franklin
Salary
Salary:
Not provided
chartwellhospitality.com Logo
Chartwell Hospitality
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • Minimum of 3 years hotel management experience of Department Head or above, experience in multiple rooms departments - preferred
  • Previous experience as a Select-Service or Full-Service Manager with a major hotel brand (i.e. Hilton, Marriott) preferred
Job Responsibility
Job Responsibility
  • Assist with the overall operation (and opening - where applicable) of the hotel including hiring, training, planning, budgeting, sales, guest satisfaction, associate satisfaction, owner satisfaction, revenue management, and timely reporting
  • Ensure implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share
  • Hold property leadership team accountable for strategy execution
  • Provide guidance and professional development of the property leadership team and all team members
  • Assist with ensuring sales engines are leveraged
  • Being active in the local community to build strong relationships with local officials, businesses, and customers
  • Assist with recruiting and onboarding program (interview, hire, train)
  • Communicate both verbally and in writing to provide clear direction to staff
  • Drive and assist with the budgeting, forecasting, training, motivating and staffing of the rooms department including: telephone, housekeeping, front office, laundry, concierge and guest services
  • Work closely with the Regional and General Managers in establishing and monitoring policies and guidelines in the day-to-day operation of the hotel to ensure profitability and consistency
What we offer
What we offer
  • Hotel and Travel Discounts
  • Medical + HSA
  • Dental
  • Vision
  • Life, Voluntary and Supplemental Insurance
  • Long/Short Term Disability
  • 401-K with Company Match
  • Tuition Reimbursement
  • Professional Development Opportunities
  • Competitive Compensation
  • Fulltime
Read More
Arrow Right

Guest Experience Expert (Concierge, I-Job Program)

Responsible for the day-to-day services of the Concierge and Bell operations. En...
Location
Location
Singapore , Singapore
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum qualification of GCE 'N' level
  • 1-2 years of relevant working experience in Hotel's Concierge / Bell Captain / Senior Bellman / Bellman. No relevant experience are welcomed too
  • Integrated-Job (i-Job) program: Rotating to various sections of Front Office such as Front Desk, Call Centre, Bell & Executive Lounge
  • Able to handle cash transactions meticulously
  • General knowledge of Singapore city
  • Great communication & interpersonal skills
  • Great teamwork
  • Able to start work within short notice period.
Job Responsibility
Job Responsibility
  • Supervise and control the activities of the Bellman and Doorman
  • Maintain the cleanliness and the condition of the Marriott and Singapore's flag and report abnormalities to FOM / AFOM / DM
  • Perform daily Concierge and Bell Service duties which includes, but not limited to: Welcoming and greeting guests with a smile and positive attitude, Providing hotel guests with information about local attractions, Providing hotel guests with reservations-making at restaurants and attractions, Providing hotel guests with information about services and facilities of hotel, Assisting hotel guests with ground transportation arrangements, Liaising with transport vendor in case of discrepancies, Escort arriving and departing guests in a pleasant and respectful manner, Delivery of packages and luggage for internal and external guests, Maintains short-term and long-term luggage storage, Reviewing daily movement logs for abnormalities, Responding to internal and external e-mails and tele- enquiries using appropriate etiquette and professionalism, Reviewing the local events and happenings in the city and sharing internally and with guests
  • Ensure all storage items are recorded, and tags are issued accordingly
  • Attend daily briefing and 15 minutes training
  • Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates
  • Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties
  • Ensure function sheet displayed on notice board is updated
  • Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby
  • Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly
  • Fulltime
Read More
Arrow Right

Director of Front Office

The Director of Front Office at Hotel Trinity will set the tone for the entire g...
Location
Location
United States , Austin
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous front office leadership experience, preferably in a full-service hotel environment
  • Strong communication and problem-solving skills with a focus on guest and associate satisfaction
  • Ability to develop and motivate teams while managing multiple operational priorities
  • Experience with hotel systems (PMS, POS) and strong understanding of front office procedures
  • Proven ability to drive performance results and uphold hospitality standards
Job Responsibility
Job Responsibility
  • Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery
  • Develop and implement department strategies that improve financial performance and guest satisfaction
  • Lead and mentor front office leadership team, including coaching, performance evaluations, and associate development
  • Ensure adherence to White Lodging policies and procedures, guest service standards, and brand requirements
  • Collaborate with other departments to drive alignment and communication for an optimal guest experience
  • Monitor and analyze guest service scores and implement corrective actions to continuously improve results
What we offer
What we offer
  • Day 1 Medical, Dental and Vision insurance
  • Paid Parental Leave
  • Vacation/Paid Time Off (PTO) with rollover
  • 401(k) with company match
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development opportunities
  • Tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities
  • Fulltime
Read More
Arrow Right

Assistant General Manager

Crescent Hotels & Resorts invites you to embark on an exciting journey as the As...
Location
Location
United States , Scottsdale
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in a similar role in full service upscale hotels
  • Knowledge of all operations of the hotel to include but not limited to, Housekeeping, Front Office, Food and Beverage
  • Marriott brand experience is highly desired
Job Responsibility
Job Responsibility
  • Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Crescent standards of product and performance, service recovery and problem resolution
  • Provide guidance and leadership to the Rooms Division, ensuring consistent compliance with hotel policies, and quality guest service while maximizing departmental profits
  • Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
  • Communicate both verbally and in writing to provide clear direction to staff
  • Assign and instruct Department Managers in details of work
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
  • Supervise the budgeting, forecasting, training, motivating and staffing of the Rooms Department including: Telephone, Housekeeping Services, Front Office, Concierge and Guest Services
  • Prepare Forecast expenses and actual results for the Rooms Division revenue and expenses
  • Work closely with the General Manager in establishing and monitoring policies and guidelines in the day to day operation of the hotel to ensure profitability and consistency
  • Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc
What we offer
What we offer
  • Excellent compensation package
  • Operational incentive plan eligibility
  • An exceptional benefit plan for eligible associates and your family members
  • 401K matching program for eligible associates
  • Discounts at our Crescent managed properties in North America for you and your family members
  • Discounts at Marriott properties worldwide for you and your family members
  • Fulltime
Read More
Arrow Right