Hotel Cleanliness Expert Job at Marriott Bonvoy (Dubai)

Hotel Cleanliness Expert

Marriott Bonvoy

Location:
United Arab Emirates , Dubai

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past? Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve. Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth. Our story is one of heritage, passion, and belonging, and now, it could be yours too. Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.

Requirements:

Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Anticipate and address guests' service needs
Assist other employees to ensure proper coverage and prompt guest service
Actively listen and respond positively to guest questions, concerns, and requests
Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues
Respond promptly to requests from guests, Front Desk, or At Your Service requests
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards
Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed
Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk
Comply with quality assurance expectations and standards
Return cart to designated area at the end of shift
Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room
Fold cleaned linen into designated size, either by hand or using folding machine
Post caution signs (e.g., wet floor signs) to limit traffic when necessary
Perform other reasonable duties as requested
Support the sustainability program of the property to protect our environment and to achieve the green key certification, as HK cleanliness expert/supervisor, segregate empty water bottles/cans, pack separately and communicate with manager to arrange logistic etc.
Sanitize Buggy and load supplies, chemicals, linens, as needed and HK buggy service schedule to follow up
Comply with quality assurance expectations, carryout ABC of HK/RPM deep cleaning of floor tiles /carpets shampooing, maintain LC brand standards to keep up GSS cleanliness score
Follow the hotel lost & found procedures and all found items to inform the HK supervisor or manager immediately for DP L&F portal registration
In alignment with the global standards on electrostatic spraying, as a hotel cleanliness expert/supervisor you are responsible for using spraying followed by CTC Module 9 training in MyLearning
Ensure to follow the CTC procedures and update the checklist on a daily bases
Compliant with the protocols for servicing a guestroom with a known/presumed COVID guest Please refer to the Global COVID-19 protocols and continent guideline for specific requirements During Stay and Upon Departure to follow CTC
Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave)
Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror
Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door)
Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering
Limit access to guest rooms while cleaning by following departmental procedures
Remove trash, dirty linen, and room service items from room and balcony/patio
Replace dirty linens (e.g., sheets, pillowcases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards
Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards
Report missing hotel/resort property and damages to room to manager/supervisor
Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash
Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears
Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover)
Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents
Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal
Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor
Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs
Speak to guests and co-workers using clear, appropriate and professional language
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property
Support all co-workers and treat them with dignity and respect

What we offer:

A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await
Professional growth and mentorship guided by some of the region’s most accomplished hoteliers
Competitive salary and benefits, including on-property accommodation and full-board meals
Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family
Comprehensive medical and life insurance coverage
All the tools, resources, and support you need to excel every day

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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