Hotel Cleanliness Expert Job at Marriott Bonvoy (Cape Town Mowbray)

Hotel Cleanliness Expert

Marriott Bonvoy

Location:
South Africa , Cape Town Mowbray

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.

Job Responsibility:

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Anticipate and address guests' service needs
Assist other employees to ensure proper coverage and prompt guest service
Actively listen and respond positively to guest questions, concerns, and requests
Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues
Respond promptly to requests from guests, Front Desk, or At Your Service requests
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards
Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed
Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk
Comply with quality assurance expectations and standards
Return cart to designated area at the end of shift
Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room
Fold cleaned linen into designated size, either by hand or using folding machine
Post caution signs (e.g., wet floor signs) to limit traffic when necessary
Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave)
Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror
Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door)
Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering
Limit access to guest rooms while cleaning by following departmental procedures
Remove trash, dirty linen, and room service items from room and balcony/patio
Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards
Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards
Report missing hotel/resort property and damages to room to manager/supervisor
Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash
Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears
Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover)
Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents
Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal
Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor
Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs
Speak to guests and co-workers using clear, appropriate and professional language
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property
Support all co-workers and treat them with dignity and respect
Complete appropriate safety training and certifications to perform work tasks
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS)
Follow any local Training requirements & Guidance
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)
Maintain awareness of undesirable persons on property premises
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
Follow company and department policies and procedures
Perform other reasonable job duties as requested by Supervisors
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
Protect the privacy and security of guests and coworkers

Requirements:

Minimum one year work experience in a similar role
Higher Education, Diploma or equivalent
Customer Service Orientation
Team Work
Diversity Relations
Safety Orientation
Presentation
Dependability
Integrity
Positive Demeanor

Additional Information:

Job Posted:
February 14, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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