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The Hotel Cleanliness Expert ensures the cleanliness, tidiness and maintenance of the guest rooms in his/ her assigned areas according to the hotel’s standards. He/she attends to guest’s needs.
Job Responsibility:
Ensure master key is received and returned
Ensure work assignment is received, correctly filled and returned
Make up guest room daily
Perform night turndown service daily
Tidy up guest items as directed by procedure
Keep work environment clean and tidy
Clean and maintain all marble and granite floors daily
Clean and maintain guestroom and carpets, wallpapers, furniture and bathrooms daily
Clean and maintain guest hallway carpets, wallpapers and furniture daily
Report defects on fixed assets furniture and equipment
Report all Lost & Found to Housekeeping
Report any unusual and suspicious behavior of guests or staff
Ensure compliance with grooming and uniform standards
Ensure compliance with legislated health and safety requirements
Conduct duties in a courteous, safe and efficient manner
Comply with all Corporate and Hotel Standards and Procedures
Promote the principles of “bespoke and uncompromising service”
Actively promote a work environment which cares for guests and associates
Maintain cleanliness of public areas such as lobby, public restrooms
Report any damage of carpets and upholsteries
Ensure proper use of cleaning chemicals
Maintain the cleanliness and tidiness of cleaning equipment
Requirements:
Graduate
Minimum 6 months working in hotels/housekeeping job in service industry is required
Able to work any shift assigned by supervisor
Able to withstand & handle dusty and unclean work environment