Hotel Cleanliness Expert

• Maintaining the appearance and cleanliness of the whole hotel
• Delivering guest requests
• Stocking carts
• Cleaning rooms and public spaces
• Ensuring a safe work place
• Following company policies and procedures
• Maintaining confidentiality
• Upholding quality standards
• Ensuring professional uniform, personal appearance, and communications
• Performing physical tasks (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance)
• Standing, sitting, or walking for an extended time
• Following safety and security policies
• Reporting work related accidents
• Identifying and correcting unsafe work procedures
• Following Hazardous Material Management Program procedures
• Following property specific procedures for handling emergency situations
• Maintaining awareness of undesirable persons
• Supporting all co-workers
• Ensuring clean, hygienic, professional appearance
• Protecting company tools, equipment, machines, or other assets
• Protecting the privacy and security of guests and coworkers
• Welcoming and acknowledging guests
• Anticipating and addressing guests' service needs
• Assisting other employees
• Actively listening and responding to guest questions, concerns, and requests
• Using clear, appropriate and professional language
• Discussing work topics discreetly
• Contacting Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office for repairs
• Responding promptly to guest requests
• Selecting appropriate cleaning chemicals and personal protective equipment
• Filling cart with supplies
• Reporting room status
• Complying with quality assurance standards
• Returning cart to designated area
• Cleaning and organizing storage areas
• Folding cleaned linen
• Checking appliances in guest rooms
• Cleaning bathrooms
• Dusting, polishing, and removing marks from walls and furnishings
• Entering guest rooms following procedures
• Limiting access to guest rooms while cleaning
• Removing trash, dirty linen, and room service items
• Replacing dirty linens and terry
• Replacing guest amenities and supplies
• Reporting missing property and damages
• Handling laundry and runner duties
• Identifying linens and uniforms
• Issuing new uniforms
• Managing missing uniforms and condemning linens
• Understanding guest laundry charges
• Collecting and delivering laundry
• Ensuring prompt handling of guest requests
• Maintaining cleanliness of storage rooms
• Making up specialty beds
• Knowing baby items and special guest request items

• Candidate must possess at least a Professional Certificate/NiTEC
• 1 year of relevant working experience in handling Hotel Housekeeping & Laundry Operations
• Rotating shift work basis, including weekends commitment
• Passionate in hospitality industry
• Great customer service & interpersonal skills
• Great teamwork
• Able to start work within short notice

Fresh graduates are welcome too