Hotel Cleanliness Expert Job at Marriott Bonvoy (Dubai)

Job Description

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

Job Responsibility

Guest Relations
Responsibilities while cleaning Guest Rooms
Responsibilities while cleaning Public Areas
Housekeeping Protocol

Requirements

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
Assist other employees to ensure proper coverage and prompt guest service
Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave)
Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror
Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door)
Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering
Limit access to guest rooms while cleaning by following departmental procedures
Remove trash, dirty linen, and room service items from room and balcony/patio
Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards
Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards
Report missing hotel/resort property and damages to room to manager/supervisor
Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash
Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears
Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover)
Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents
Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal
Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor
Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs
Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues
Respond promptly to requests from guests, Front Desk, or At Your Service requests
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards
Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed
Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk
Comply with quality assurance expectations and standards
Return cart to designated area at the end of shift
Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room
Fold cleaned linen into designated size, either by hand or using folding machine
Post caution signs (e.g., wet floor signs) to limit traffic when necessary
Perform other reasonable duties as requested

What we offer

Accommodation
Meals on duty
Transportation
World class training and development, including leadership development
Recognition programs
Discounted accommodation in over 8,000 hotels all over the world
Discounted food & drink in all our restaurants and bars
Discounts for your friends and family
Unlimited career opportunities (Internationally and locally)
Medical and Life insurance
Amazing support to ensure you have all the tools you require to complete your day-to-day tasks

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Hotel Cleanliness Expert

Job Description

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