Hotel Cleanliness Expert Job at Marriott Bonvoy (Manila)

Hotel Cleanliness Expert

Marriott Bonvoy

Location:
Philippines , Manila

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.

Job Responsibility:

Welcome and acknowledge each guest
Anticipate and address guests' service needs
Assist other employees to ensure proper coverage and prompt guest service
Actively listen and respond positively to guest questions, concerns, and requests
Contact Engineering, AYS/DTS, or housekeeping office for urgent repairs and preventative maintenance
Respond promptly to requests from guests, Front Desk, or At Your Service
Select appropriate cleaning chemicals and necessary personal protective equipment
Fill cart with supplies
Report room status
Conduct room cleaning according to Clean Matters specifics and guidelines
Adhere to cleaning protocol
Comply with quality assurance expectations and standards
Return cart to designated area
Maintain highest level of cleanliness of guest room corridor and Heart of House pantries
Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room
Fold cleaned linen
Post caution signs
Check that all appliances are present in the room and in working order
Clean bathrooms
Dust, polish, and remove marks from walls and furnishings
Enter guest rooms following procedures
Limit access to guest rooms while cleaning
Remove trash, dirty linen, and room service items
Replace dirty linens and terry
Refill Honor Bar and record usage
Remove used IRD trays
Replace guest amenities and supplies
Conduct special periodic cleaning task
Report missing hotel/resort property and damages
Ensure guestroom, public areas/bathrooms, restaurants, fitness center, pool area, offices are cleaned
Clean public and employee restrooms and showers
Clean glass in public and employee areas
Clean floor surfaces in public or employee space
Dust surfaces in assigned area
Clean other public areas such as event spaces
Empty trash containers, ashtrays, and ash urns
Inspect condition of furniture
Clean and maintain lights
Speak to guests and co-workers using clear, appropriate and professional language
Discuss work topics discreetly and quietly
Immediately report any guest incidents
Support all co-workers and treat them with dignity and respect
Do not use personal cell phone in public areas
Report work-related accidents
Identify and correct unsafe work procedures
Follow Hazardous Material Management Program procedures
Follow property specific procedures for handling emergency situations
Maintain awareness of undesirable persons
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional
Protect company tools, equipment, machines, or other assets
Protect the privacy and security of guests and coworkers

Requirements:

Skilled in a wide range of housekeeping functions
Ensuring a safe workplace
Following company policies and procedures
Maintaining confidentiality
Upholding quality standards
Ensuring uniform, personal appearance, and communications are professional
Completing appropriate safety training and certifications
Following company and department safety and security policies and procedures

What we offer:

Training
Development
Recognition
A place to pursue your passions in a luxury environment with a focus on holistic well-being

Additional Information:

Job Posted:
March 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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