Hotel Butler Job at Maison Estelle (Witney)

Assistant Executive Butler

As the original house of luxury, St. Regis continues to redefine modern luxury t...

Location

Macao , Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required
Deep passion for service
Uncompromising standards
Leadership excellence
Ability to anticipate needs

Job Responsibility

Manages day-to-day butler services operations
Manages VIP guests and builds rapport
Manages VIP guests' schedules
Maintains high level of privacy and confidentiality
Supervises Butler Service Desk
Conducts daily stand-ups
Obtains list of check-ins and VIP guests
Encourages trust and cooperation among departments
Serves as role model and provides training
Supports and trains other departments

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Fulltime

Executive Butler

Department head responsible for successful functioning and delivery of critical ...

Location

Macao , Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required
Deep passion for service
Uncompromising standards
Leadership excellence
Ability to anticipate needs

Job Responsibility

Manage day-to-day butler services operations
Manage VIP guests and build rapport
Manage VIP guests' schedules
Maintain high level of privacy and confidentiality
Supervise Butler Service Desk
Conduct daily stand-ups
Prepare work assignments for Butler team
Coordinate with other departments
Support and train other departments
Manage departmental costs and budgets

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Fulltime

Senior Agent, Butler Service Desk

Senior Agent position for Butler Service Desk at The St. Regis Macao, responsibl...

Location

Macao , Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Stand, sit, or walk for an extended period of time
Enter and locate information using computers and/or POS systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Fulltime

Head Butler

We are seeking a Head Butler to lead this iconic program and shape the guest jou...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Degree in Hospitality, Business Administration, or related field
Minimum 4 years of leadership experience in Rooms Division or hotel operations
Proven leadership in luxury hospitality, with a passion for service and excellence
Strong interpersonal, organizational, and technology skills

Job Responsibility

Lead daily Butler operations, including pre-arrival planning, in-stay service, and departure experiences
Personally manage VIP guests, building rapport and anticipating needs with discretion and elegance
Maintain privacy and confidentiality for high-profile guests
Conduct daily briefings, set team goals, and ensure consistent communication
Collaborate with Front Office, Housekeeping, Food & Beverage and other departments to deliver seamless service
Mentor and train Butler team members to uphold St. Regis standards
Manage departmental budgets, staffing, and scheduling to meet financial and operational goals
Support recruitment, onboarding, and performance development of the Butler team

What we offer

Enjoy competitive compensation, benefits, and career development opportunities

Fulltime

Butler

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles...

Location

Saudi Arabia , Makkah

Salary:

Not provided

IAG GBS

Expiration Date

Until further notice

Requirements

Proficient in English (verbal & written)
Bachelors degree from an accredited university preferred
Experience with Hotel Property Management System an asset
Strong organizational, supervisory and communication skills
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to work successfully in high stress and fast paced situations
Effective problem solving abilities
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision

Job Responsibility

Consistently offer professional, friendly and engaging service
Oversee day-to-day work-flow of the Butler office and ensure service standards are followed
Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc.
Manage all shipping and receiving for Owners, Guests and Colleagues
Provide administrative support to all areas of the Butler department
Work closely with all departments within the Lodge, communicating day to day updates and changes
Address guest concerns and react quickly, logging and notifying proper departments as required
Work closely with the Maintenance department to address necessary repairs
Balance operational, administrative and Colleague needs
Follow department policies, procedures and service standards

Fulltime

Artisan

Provide personalized service and attention to fulfilling all guest needs at Sola...

Location

Mexico , Los Cabos

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Provide personalized service and attention to fulfilling all guest needs
Deliver coffee and tea upon request
Prepare notes of new arrivals to communicate important preferences to entire hotel operation
Coordinate with front desk to prepare VIP rooms
Check room key and double check if every detail meets guest expectation
Coordinate with front desk to escort early arrivals
Be present upon guest check-in to anticipate needs
Complete butler flags in local systems
Send pre-arrival emails
Escort VIPs to their rooms

Fulltime

Assistant Front Office Manager

The Assistant Front Office Manager supports the Front Office & Butlers Manager i...

Location

Italy , Rome

Salary:

Not provided

Fairmont Le Manoir Richelieu

Expiration Date

Until further notice

Requirements

Proven experience as an Assistant Front Office Manager or Front Office Supervisor in a luxury or 5-star hospitality environment
Bachelor’s degree in hospitality management, Business Administration, or a related field is highly preferred
Strong knowledge of luxury hospitality standards and Front Office operations
High proficiency in hotel property management systems and standard office software
Demonstrated leadership and team-management skills with the ability to motivate and support a diverse team
Excellent communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and senior management
Strong problem-solving, judgment, and decision-making abilities, particularly in high-pressure situations
Eligibility to work in Italy

Job Responsibility

Assisting in the management of all Front Office, Butlers & Guest Centricity operations, including guest reception and registration (arrivals, departures), room inventory and availability, guest service standards, product quality, cost controls, and departmental profitability
Supporting the implementation and enforcement of Front Office, Butlers & Guest Centricity policies, procedures, brand standards, and service initiatives to ensure consistent luxury service delivery
Supervising daily Front Office, Butlers & Guest Centricity activities and shifts, ensuring smooth operations across all touchpoints, including night operations when required
Acting as Front Office & Butlers Manager in their absence, assuming full responsibility for departmental operations and decision-making
Training, coaching, monitoring, and developing team members
conducting performance evaluations, providing continuous feedback, and supporting recognition and engagement initiatives
Monitoring guest satisfaction scores and service trends, proactively addressing service gaps and implementing improvements
Ensuring full compliance with company standards, operational procedures, and legal requirements by all Front Office, Butlers & Guest Centricity teams members
Welcoming VIPs and repeat guests, anticipating needs, handling special requests, and ensuring personalized service experiences
Handling guest complaints and escalated issues promptly, professionally, and with a solutions-focused approach

What we offer

A competitive salary package
ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Fulltime

Executive Butler

As the original house of luxury, St. Regis continues to redefine modern luxury t...

Location

Oman , Muscat

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required

Job Responsibility

Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis
Manages VIP guests
Manages VIP guests’ schedules as appropriate to support potential needs
Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible
Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey
Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results
Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team
Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results
Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members
Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship

Fulltime

Hotel Butler

Maison Estelle

Location:
United Kingdom , Witney

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 12, 2026

Expiration:
February 22, 2026

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