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As Hotel Business Manager, you’ll play a key role in supporting the commercial, operational, and administrative success of our Hotel division. Working closely with department heads and operational teams, you’ll ensure systems, reporting, compliance, and processes are running efficiently while supporting the delivery of an exceptional guest experience. This is a varied and fast-paced role where no two days are the same. From overseeing reporting and financial controls to supporting Health & Safety coordination and operational improvements, you’ll be at the centre of driving efficiency, collaboration, and high standards across the estate.
Job Responsibility:
Oversee reporting and systems to ensure accurate operational data and identify opportunities for improvement
Support recruitment, scheduling, and collaboration across departments
Coordinate Health & Safety training, compliance, audits, and incident management
Manage stock control, ordering, invoicing, and system administration processes
Support financial performance through GP tracking, cost control, and menu costing
Assist with competitor analysis and commercial performance reporting
Deliver systems training across operational platforms where required
Work collaboratively with department heads to drive process improvements
Requirements:
Strong organisational and time management skills with the ability to meet deadlines
Excellent communication and relationship-building skills
Financial awareness with strong cost control capability
Ability to manage multiple systems and administrative processes
A collaborative approach with the ability to work across multiple teams
Analytical mindset with strong attention to detail
Commercial awareness and understanding of operational performance
Self-motivated with a proactive and continuous improvement mindset
Nice to have:
Driving licence
What we offer:
Positive workplace environment
Employee Life Cover (2x salary)
Employee Assistance Programme (including 24/7 remote GP appointments)
Complimentary access to spa and swimming pools
50% off Spa Treatments
Complimentary use of gym and wellbeing classes
Cycle to Work scheme
Complimentary staff meal
30% discount in shops on estate and online
Complimentary garden membership for The Newt and partner gardens