Hotel Booking Agent Job at Capital Vacations (Springfield)

Guest Service Agent - Front Office

Hotel Front Desk Agent responsibilities include registering guests, managing res...

Location

United States , Moon Township, PA

Salary:

14.00 - 14.50 USD / Hour

Prospera Hospitality

Expiration Date

Until further notice

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Customer service attitude
Excellent communication and organizational skills
Must be available to work a flexible schedule, including nights, weekends and holidays.
Hotel experience: 1 year (Preferred)

Job Responsibility

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Maintain updated records of bookings and payments

What we offer

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Cluster Reservations Agent

The Full Time Cluster Reservations Agent is a cluster role supporting two hotels...

Location

Australia , Melbourne

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Previous experience in a Reservations Agent role in a 4 or 5 star hotel
Ability to work collaboratively in a fast-paced environment
Strong working knowledge of computer systems
Knowledge of the Opera PMS system
Good knowledge of MS Office applications (Word, Excel, PowerPoint) and Outlook
Strong attention to detail
Excellent verbal and written communication skills and interpersonal skills
Ability to multitask and manage multiple projects

Job Responsibility

Handling and processing reservations and inquiries from all booking channels
Analyse and update all traveller requests that are tailored to their requirements
Pre-arrival check to ensure guest history is linked and relevant booking information is updated
Follow up on No-Shows and late cancelations and process charges appropriately
Proactively seek to generate incremental revenue via upselling, promoting hotel F&B Venues and other hotel services and amenities
Fluent in selling room packages and higher room type
Close communication with other hotel departments to ensure every guest has a smooth arrival experience
To share any special guest information, preferences and instructions within the Reservations Team as well as with other departments
Assist reservation manager in inventory control by balancing inventory and managing overbooking
Able to handle room block monitoring, rooming lists, reporting pick up, VIP and upgraded accommodations

What we offer

Discounts on hotel rooms for you and your family at all properties within the Marriott International group
Discounts on food & beverage across all our hotels
Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Fulltime

Reservations Agent

Four Points by Sheraton - where timeless classics are integrated with modern det...

Location

New Zealand , Auckland

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Strong communication skills written and verbal
Relevant experience in a similar role
Working rights in New Zealand
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast paced environment
Armed with smart solutions and a can-do attitude

Job Responsibility

Handle all incoming calls into the hotel and redirect to each department as appropriate
Analyse and update all traveller requests that are tailored to their requirements
Responsible for handling all hotel outlet reservations or traveller orders
Assist and coordinate traveller bookings, engaging with them and exceeding their expectations
Build and strengthen relationships with existing and new travellers to enable future bookings
Liase with other departments to deliver service excellence with each traveller experience
Complete reservation administration tasks and offer general support to the team

What we offer

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Parttime

New

Reservations Agent

As a Reservations Agent, you will be the first point of contact for many of our ...

Location

Ireland , Cork

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in hotel reservations, front office, or hospitality reception
Experience using Opera PMS or similar hotel booking systems
Strong customer service and guest communication skills
Excellent organisational and administrative abilities
High attention to detail and accuracy when managing bookings
Ability to work in a fast-paced hospitality environment
Strong telephone and email communication skills
A positive and team-focused attitude

Job Responsibility

Manage hotel reservations via phone, email, and online booking channels
Accurately input and manage reservations using Opera PMS
Provide guests with detailed information about hotel rooms, facilities, and services
Ensure all bookings are processed efficiently and correctly
Handle modifications, cancellations, and special guest requests
Upsell room categories and hotel services where appropriate
Maintain a high standard of guest communication and customer service
Work closely with the Front Office, Sales, and Revenue teams to optimise occupancy
Monitor booking trends and assist with revenue opportunities where required
Ensure all reservations procedures and policies are followed

What we offer

Competitive salary (based on experience)
Career development opportunities across The iNUA Hotel Collection
Clear career progression pathway from Reservations into Revenue Management
Pension contribution
Health insurance contribution
Staff rates across partner hotels
Training and professional development opportunities
Supportive and collaborative working environment

Guest Services Agent

The Guest Services Agent (GSA) for the Lord Baltimore Hotel is an hourly nonexem...

Location

United States , Baltimore

Salary:

Not provided

Lord Baltimore Hotel

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
A minimum of two years previous guest service and reservations experience required
Outstanding customer service skills
People person
Flexible Schedule for various shifts including evenings, weekends and holidays
Excellent written, verbal communication and organizational skills
Excellent computer skills with previous OPERA experience strongly preferred
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Understanding of how travel planning websites operate, like Booking and TripAdvisor

Job Responsibility

Greet and assist guests with reservations, confirmations, special requests, etc.
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about the hotel, its policies, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests, conference attendees, etc.

What we offer

Daily complimentary lunch/dinner (depending on your shift)
Employee discounts and more

Fulltime

Booking Agent

Our client is a bespoke accommodation service specialising in sourcing hotels, s...

Location

United Kingdom , London

Salary:

26000.00 - 32000.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Strong communication skills with a professional and confident telephone manner
Excellent spoken and written English with a keen eye for detail
Ability to negotiate rates and manage bookings from start to finish
Skilled in multitasking and handling multiple projects with accuracy
Adaptable, proactive, and able to work under deadlines while supporting team members
Proficient in Mac and PC systems, including Microsoft Word, PowerPoint, and Mac Mail
Knowledge of Excel is essential

Job Responsibility

Research and source suitable accommodation options based on client requirements
Communicate with hotels and accommodation providers to gather rates, availability, and amenities
Compile and present accurate accommodation proposals to clients
Process bookings, manage documentation, and liaise with hotels to ensure smooth reservations
Oversee group accommodation bookings, including rooming lists and rate negotiations
Maintain and update the company’s master database with search results and booking details
Act as a key contact for clients, managing expectations and resolving any in-house guest issues

What we offer

A dynamic and vibrant work environment
Opportunities for career growth and internal training
A supportive team culture with like-minded professionals

Fulltime

Front Desk Agent PM

Our Front Desk Agent serves as our guests’ first point of contact and manages al...

Location

United States , Clearwater Beach

Salary:

16.00 - 17.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Work experience as a Hotel Front Desk Agent, receptionist or similar role
Experience with FSPMS or MARSHA
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills

Job Responsibility

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like group and wedding guests
Upsell additional facilities and services, when appropriate

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
401k with a company match
Lucrative bonus programs

Fulltime

Cluster Reactive Sales Executive

Process transient, group and event sales requests, changes, and cancellations re...

Location

South Africa , Johannesburg

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Minimum 1 year as a reservations Agent in transient reservations or events booking center & hotel background

Job Responsibility

Process transient, group and event sales requests, changes, and cancellations received by phone, fax, or email
Identify guest and client enquiry needs and determine appropriate room type, including group and catering blocks
Verify availability of room type, event space and rate
Explain guarantee, special rate, and cancellation policies to callers
Accommodate and document special requests
Answer questions about property facilities/services and room accommodations
Follow sales techniques to maximize revenue
Input and access data in property management systems
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct codes and rate into the property management system
Follow proper escalation procedures when addressing guest concerns

Fulltime

Hotel Booking Agent

Capital Vacations

Location:
United States , Springfield

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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