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Hotel Assistant Manager

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Four Seasons

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Location:
Italy , Venezia

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Hotel Assistant Manager oversees daily Front Office, Guest Services, and when required Concierge operations, ensuring a seamless luxury guest experience consistent with Four Seasons standards. Acting as Manager on Duty, the role ensures smooth hotel functioning, exceptional guest care, and strong interdepartmental coordination.

Job Responsibility:

  • Manage the daily operations of the Front Desk, Guest Services, and Concierge teams
  • Serve as Manager on Duty in the absence of senior management, responding quickly to emergencies and operational issues
  • Coordinate guest arrivals, departures, and special requests, ensuring personalized service for Special Attention Guests, Return Guests, and Groups
  • Interview, train, schedule, and evaluate team members, promoting growth and engagement
  • Partner cross-functionally with Sales, Catering, Housekeeping, and other departments to ensure flawless operations
  • Oversee financial and credit procedures, including paid-outs, rebates, petty cash, and billing compliance
  • Verify cashier transactions and end‑of‑shift reconciliations to ensure accuracy and proper approvals
  • Respond to guest requests with attentiveness and personalized service, delivering solutions that enhance satisfaction
  • Handle guest complaints and sensitive situations with professionalism, empathy, and discretion

Requirements:

  • 2–3 years of experience in luxury hospitality in a supervisory or managerial Rooms Division role
  • Strong leadership and team‑motivating abilities, coupled with a focus on staff development
  • Excellent communication, interpersonal, and problem‑solving skills
  • Strong organizational skills, attention to detail, and the ability to perform under pressure
  • Solid knowledge of Front Office operations and PMS platforms (e.g., OPERA)
  • Have fluency in English and Italian
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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