Hotel Assistant Manager

• Manages the staff at the Front Desk
• Directs all activities of the Hotel Assistant Managers and the Night Manager to ensure communications and follow-up on any problems, guest requests or special requirements
• Interviews, trains and schedules the staff
• Conducts Performance Evaluations and disciplines staff when needed
• Reviews and monitors schedules of staff in other department of responsibility
• Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Responds to all guest requests in an accurate and timely manner
• Interaction with guest will be in person and by phone
• Coordinates arrivals, departures and billing requirements
• Blocks rooms for arrivals and ensures any discrepancies are resolved
• Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups

• At least 1 year of Supervisory or Assistant Management experience in a luxury hotel or resort
• Proven leadership and management skills
• Excellent personal presentation and interpersonal skills
• Extensive knowledge of front office and housekeeping operations
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions
• Willing to work in a fast-paced environment
• Ability to operate all computer equipment necessary to perform the job
• Knowledge of Opera preferred/is a plus
• Excellent communication and interpersonal skills
• ability to work closely with other departments and communicate clearly and effectively with colleagues and guests
• Ability to effectively handle stressful situations and guest complaints

Knowledge of Opera

• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Complimentary Parking