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Hotel Assistant Manager

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Four Seasons

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Location:
United States of America , Nashville

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Four Seasons Nashville is seeking a dedicated and service‑driven Hotel Assistant Manager to support the daily operations of the Front Office and Concierge teams. This role plays a key part in ensuring exceptional guest experiences, operational excellence, and effective leadership within the hotel.

Job Responsibility:

  • Oversee the Front Office team
  • Assist with interviewing, candidate selection, training, development, and evaluation of employees and supervisors in the Front Office
  • Check in guests in an efficient and friendly manner
  • Manage oversold nights and relocations
  • Assist with morning meeting information, glitch database updates, daily rooming lists, group arrivals, and related tasks
  • Collaborate with other departments to ensure effective communication and flawless execution of arrivals, departures, amenities, group luggage processes, special recognition, and guest requests
  • Maintain financial controls and ensure proper procedures are followed
  • Resolve customer complaints
  • Represent senior leadership in their absence
  • Respond appropriately to safety and emergency systems, security concerns, and interactions with public safety or medical personnel
  • Support the Concierge function by overseeing the daily workflow of the Concierge inbox and ensuring all guest requests receive timely, personalized, and professional responses
  • Provide leadership to the Front Desk and Concierge teams

Requirements:

  • Previous experience in Front Office, Guest Relations, or hotel leadership roles (Four Seasons experience preferred)
  • Proven ability to lead teams with empathy, clear communication, and accountability
  • Strong understanding of hotel operations, financial controls, and guest service standards
  • Ability to manage difficult situations with professionalism and composure
  • Experience handling VIPs, high‑profile guests, and complex requests
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Employee discounts for stays at any Four Seasons worldwide
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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