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Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Hotel Assistant Front Office Manager

United States, Westlake · Job Posted February 20, 2026
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Job Description

The Assistant Front Office Manager supports the Director of Front Office in overseeing all aspects of the Front Office operation. This includes ensuring customer satisfaction, financial performance, and employee relations. The Assistant Front Office Manager acts as Manager on Duty addressing any guest or operational related issues.

Job Responsibility

  • Supports the Director of Front Office in overseeing all aspects of the Front Office operation
  • Ensuring customer satisfaction, financial performance, and employee relations
  • Acts as Manager on Duty addressing any guest or operational related issues
  • Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports
  • Creating schedules and approving employees’ time, time off and shift changes
  • Assign, train, support and direct the staff
  • Coach, develop and provide feedback to the staff
  • Serve as Benchmark Manager on Duty for the hotel and resolve all guest issues
  • Responsible as lead on hotel emergency procedures include guest injuries, evacuations, and other emergency incidents
  • Assist with department purchasing, maintaining consistent availability of all products and supplies
  • Ensure all labor and other expenses are kept within budgeted guidelines
  • Establish new standards to provide customers with the highest quality of service
  • Assist with weekly/monthly inventories, with timely reporting to Leadership and Accounting

Requirements

  • Supervising experience required
  • One year’s experience in the hospitality industry required, preferably in the Front Office operations of a hotel
  • Strong computer skills. Proficient in Microsoft Excel and Outlook
  • Proficient with a Hotel Property Management System required
  • Texas Driver’s License with good driving record required
  • Over 21 years of age for vehicle driving insurance purposes

Nice to have

  • Microsoft Teams, Word, PowerPoint, and OneNote experience are desirable
  • Infor experience desirable

What we offer

  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities
  • Awesome Employee Focused Culture with many Associate Events
  • Closed many weekends and most holidays - 10 days of holiday pay
  • Up to 14 Vacation & Sick days per year
  • Weekly pay
  • Leadership and Career development programs
  • Free Lunch in newly remodeled Associate Cafeteria
  • Eligible for Medical Insurance and other awesome benefits within 30 days of employment
  • Employer matching 401k
  • Tuition Reimbursement
  • Free parking on-site
  • Free uniforms and we will clean them
  • Benchmark Hospitality hotel discounts
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