CrawlJobs Logo

Hotel Assistant Front Office Manager

pyramidglobal.com Logo

Pyramid Global Hospitality

Location Icon

Location:
United States , Westlake

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Assistant Front Office Manager supports the Director of Front Office in overseeing all aspects of the Front Office operation. This includes ensuring customer satisfaction, financial performance, and employee relations. The Assistant Front Office Manager acts as Manager on Duty addressing any guest or operational related issues.

Job Responsibility:

  • Supports the Director of Front Office in overseeing all aspects of the Front Office operation
  • Ensuring customer satisfaction, financial performance, and employee relations
  • Acts as Manager on Duty addressing any guest or operational related issues
  • Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports
  • Creating schedules and approving employees’ time, time off and shift changes
  • Assign, train, support and direct the staff
  • Coach, develop and provide feedback to the staff
  • Serve as Benchmark Manager on Duty for the hotel and resolve all guest issues
  • Responsible as lead on hotel emergency procedures include guest injuries, evacuations, and other emergency incidents
  • Assist with department purchasing, maintaining consistent availability of all products and supplies
  • Ensure all labor and other expenses are kept within budgeted guidelines
  • Establish new standards to provide customers with the highest quality of service
  • Assist with weekly/monthly inventories, with timely reporting to Leadership and Accounting

Requirements:

  • Supervising experience required
  • One year’s experience in the hospitality industry required, preferably in the Front Office operations of a hotel
  • Strong computer skills. Proficient in Microsoft Excel and Outlook
  • Proficient with a Hotel Property Management System required
  • Texas Driver’s License with good driving record required
  • Over 21 years of age for vehicle driving insurance purposes

Nice to have:

  • Microsoft Teams, Word, PowerPoint, and OneNote experience are desirable
  • Infor experience desirable
What we offer:
  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities
  • Awesome Employee Focused Culture with many Associate Events
  • Closed many weekends and most holidays - 10 days of holiday pay
  • Up to 14 Vacation & Sick days per year
  • Weekly pay
  • Leadership and Career development programs
  • Free Lunch in newly remodeled Associate Cafeteria
  • Eligible for Medical Insurance and other awesome benefits within 30 days of employment
  • Employer matching 401k
  • Tuition Reimbursement
  • Free parking on-site
  • Free uniforms and we will clean them
  • Benchmark Hospitality hotel discounts

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Pyramid Global Hospitality - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Hotel Assistant Front Office Manager

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
United States , New York
Salary
Salary:
84000.00 - 106000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assist Front Office Manager in administering front office functions
  • Supervise staff
  • Ensure guest and employee satisfaction
  • Maximize financial performance of the department
  • Manage day-to-day operations
  • Handle complaints and resolve conflicts
  • Improve service performance
  • Collaborate on departmental service improvements
  • Provide exceptional customer service
  • Implement customer recognition programs
What we offer
What we offer
  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Fulltime
Read More
Arrow Right

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
United States , Boston
Salary
Salary:
67000.00 - 84000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions
  • supervises staff
  • ensures guest and employee satisfaction
  • maximizes financial performance of the department
  • manages day-to-day operations
  • handles complaints and disputes
  • improves service performance
  • ensures compliance with policies and procedures
What we offer
What we offer
  • Bonus program
  • comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • employee stock purchase plan at 15% discount
  • accrued paid time off
  • life insurance
  • group disability insurance
  • travel discounts
  • adoption assistance
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Assistant Front Office Manager

Assistant Front Office Manager position at La Ville Hotel & Suites CITY WALK Dub...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Rich blend of culture, talent, and experiences
  • Non-discrimination policy
  • Fulltime
Read More
Arrow Right

Assistant Front Office Manager

The Soho Grand is looking for a motivated, charismatic and reliable Assistant Fr...
Location
Location
United States , New York
Salary
Salary:
65000.00 - 70000.00 USD / Year
sohogrand.com Logo
Soho Grand Hotel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • MUST have hotel front desk experience
  • Open availability, able to work late nights, weekends and holidays
  • Excellent guest relation and communication skills
  • A positive attitude and team mentality
Job Responsibility
Job Responsibility
  • Maintaining a high level of guest service by providing support to Front Office and Front Service teams
  • Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc.
  • Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests expectations
  • Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction
  • Assisting in daily room inventory control
  • Resolve guest issues and concerns to ensure a positive experience from beginning to end
  • Follow up on any previous shift’s outstanding issues to ensure a timely competition
  • Supervise the service of Front Desk, Guest Services, Bell and Door teams
  • Ensuring all signature service standards are complied with and that policies and procedures are consistently applied
  • Manage guest relations and info mailboxes on a daily basis
What we offer
What we offer
  • 401k plans (With matching after 1 year)
  • Health insurance (medical, vision, dental)
  • Paid time off for full time employees
  • Career advancement, in-house training and an orientation program
  • Fulltime
Read More
Arrow Right

Hotel Front Office Manager

The Hotel Front Office Manager will oversee the daily operations of the front of...
Location
Location
United States , Vail
Salary
Salary:
75000.00 - 85000.00 USD / Year
thesebastianvail.com Logo
The Sebastian - Vail - A Timbers Resort
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
  • Minimum 5 years of experience in hotel operations, with at least 2 years in a supervisory or managerial role at a front desk or front office department
  • Strong leadership and team management skills with the ability to motivate and develop staff
  • Excellent interpersonal and communication skills, with a customer-focused attitude
  • Proven problem-solving and conflict-resolution abilities
  • Proficient in hotel management software (PMS) and Microsoft Office Suite
  • Knowledge of budgeting and financial management principles
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed
Job Responsibility
Job Responsibility
  • Supervise and manage the front office staff, including receptionists, concierges, and bellhops
  • Ensure all guests receive a warm welcome and exceptional service throughout their stay
  • Oversee the check-in and check-out procedures, ensuring efficiency and accuracy in room assignments and billing
  • Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed guest expectations
  • Monitor front desk operations, including cash handling, reservation management, and room availability
  • Liaise with housekeeping, maintenance, and other departments to ensure seamless communication and coordination
  • Maintain an up-to-date knowledge of hotel services, local attractions, and events to provide guests with accurate information and recommendations
  • Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality
  • Conduct regular training and development sessions for front office staff to enhance their skills and knowledge
  • Prepare and analyze reports related to room occupancy, revenue, and guest feedback to identify trends and areas for improvement
What we offer
What we offer
  • Housing available
  • Bonus potential
  • Free onsite shift parking
  • Discounted bus pass for Eagle County & Lake County routes
  • Discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • PTO up to 4 weeks a year
  • Wellness Bonus
  • Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
  • Merchant Ski Pass Program
  • Fulltime
Read More
Arrow Right

Assistant Director of Front Office

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
United States , Washington D.C.
Salary
Salary:
67000.00 - 84000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions
  • supervises staff on a daily basis
  • ensures guest and employee satisfaction
  • maximizes financial performance of the department
  • manages day-to-day operations
  • handles complaints and resolves conflicts
  • collaborates on improving departmental service
  • ensures compliance with policies and procedures
What we offer
What we offer
  • Bonus program
  • comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • employee stock purchase plan at 15% discount
  • accrued paid time off
  • life insurance
  • group disability insurance
  • travel discounts
  • adoption assistance
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Assistant Manager

As our new Assistant Manager, you’ll be the right-hand captain of our tropical s...
Location
Location
Australia , Airlie Beach
Salary
Salary:
Not provided
mynrma.com.au Logo
My NRMA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in accommodation (hotels, resorts, holiday parks, or tourism)
  • Strong administration skills, with a keen eye for detail and efficiency
  • Proven experience managing teams and creating effective rosters
  • A sense of humour is essential
  • Confident communicator with a sunny attitude, ready to roll up your sleeves and get amongst it
  • Hands-on, flexible, and passionate about making every guest’s stay a postcard-perfect memory
Job Responsibility
Job Responsibility
  • Reception Operations: Master front office procedures, guest check-ins and check-outs, and troubleshooting common issues
  • Ordering for Housekeeping: Keep our linen cupboards fresh and our supplies shipshape
  • Managing the Kiosk: Stock up on snacks and essentials
  • Stock Take Involvement: Keep track of our resort’s bounty
  • Operational Support: Be the go-to mate for the Park Manager and step up as skipper when they’re off-duty
  • Team Rostering & Recruitment: Help build a crew that’s organised, enthusiastic, and ready for adventure
  • Guest Experience: Deliver five-star service under the sun, supporting food & beverage and all things guest happiness
  • Safety & Leadership: Keep our paradise safe, fun, and running smoothly
What we offer
What we offer
  • Progressive flexibility, leave, and well-being benefits to balance all of life’s priorities
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Discounts on a range of NRMA personal insurance products including car, home & travel
  • Grow, progress or relocate your career and move around the NRMA Group or different locations with us
  • Fulltime
Read More
Arrow Right

AYS Assistant Manager

Assists the Front Office Manager in administering front office functions and sup...
Location
Location
Malaysia , Penang
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 2 years experience in the guest services, front desk, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • no work experience required
Job Responsibility
Job Responsibility
  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
  • Verifies guest and employee satisfaction and maximizes the financial performance of the department
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Supervises and manages employees
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
  • Handles complaints, settling disputes, and resolving grievances and conflicts
  • Strives to improve service performance
  • Provides services that are above and beyond for customer satisfaction and retention
  • Implements the customer recognition/service program
  • Verifies compliance with all Front Office policies, standards and procedures
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy