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This position oversees the overall guest service and satisfaction of the department, collaborates directly with supervisor/manager with the daily shift activities of the Arcade. Ensures that they follow all rules and regulations and that all company expectations are met.
Job Responsibility:
Oversee overall guest service and satisfaction of the department
Collaborate directly with supervisor/manager with the daily shift activities of the Arcade
Ensure that they follow all rules and regulations and that all company expectations are met
Ensure effective and efficient services are delivered to guests
Check all machines and other areas of the arcade for any damage and or issues and ensure that everything is in working order
Ensure that they have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Help mentor new hires
Ensure that they act within their areas of responsibility and that fellow coworkers receive fair treatment
Help supervisor/manager train new employees on job-specific tasks
Help cover staff in other areas as necessary due to employee shortages
Understand that employees are scheduled to ensure excellent guest services
Name ways to increase efficiencies or improve products and services
Remain alert to any unusual or questionable activity by casino Team Members, vendors, or gaming guests and take proper action
Maintain excellent working relationships with other company staff, vendors, and contractors
Aid as an attendant for the Waterpark as needed
Maintain work area and ensure all surfaces and areas are kept clean
Perform all other related and compatible duties as assigned
Perform all duties per company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls
Maintain the Departmental Shift log(s) reviewing and noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.
Forms opinions and makes decisions based on information and identification of available facts
Avoid situations that could be considered illegal or represent a safety hazard
Make effort to keep informed of company information and communications
Requirements:
Must be at least 16 years of age
High School Diploma (or equivalent) preferred for individuals over 18
An equivalent combination of Customer Service and Communications experience preferred
Must be punctual and dependable
Read, write, and speak the English language
Protect the Company’s value by keeping information confidential
Perform assigned tasks under supervision
Follow written and verbal instructions
Establish and keep positive relationships
Work well alone or within a team
Present facts and recommendations in oral and written form
Utilize MS Office products at basic to intermediate skill level
Exercise sound judgment and make decisions
Must be willing and able to work nights, weekends, and holidays
Must be able to provide work authorization documents
Required to pass a drug test
Valid Documents as needed for I-9 Forms
Must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs.