Hotel and Travel Billing Lead Job at 360 Resourcing Solutions (Manchester)

Hotel and Travel Billing Lead

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Demonstrated success in leading large transactional teams, ideally within a shared service environment
Extensive end-to-end expertise in Accounts Receivable and Accounts Payable processes
Strong customer-centric approach, with a focus on service excellence and issue resolution
Proven ability to manage and influence stakeholders across various levels of the organisation
Over five years of accounting experience, gained through a combination of hands-on practice and/or formal qualifications

Job Responsibility

Lead a team of 3 direct reports and oversee a total of 35 staff within the Billing function
Establish and maintain robust controls to ensure accuracy and compliance across billing operations
Ensure timely completion of the billing cycle in line with internal deadlines
Provide strategic guidance to teams on prioritising and resolving un-invoiced bookings
Develop and maintain capacity plans to align resources with operational demand
Implement SLA’s and KPI’s to ensure billable costs are invoiced in a timely manner to improve the DSO to positively impact the companies cashflow
Support the Head of Financial Transactions to achieve the overall objectives for the Financial Transactions team
Partner with the Business Systems team and external vendors to identify and implement process improvements
Champion and drive quality customer service and efficiency across the billing function, supporting staff in performance improvement initiatives
Handle escalations from high-risk customers, resolving billing queries and complaints professionally

What we offer

Refer a friend for £1000 bonus which is unlimited
Generous holiday entitlement
Day off for your birthday
Staff Awards
Hotel and airline discounts
Employee Assistance Programme

Fulltime

Senior Manager - IT Hotel Openings & Conversions

Leads technology planning and execution to support successful hotel openings, co...

Location

Mexico , Mexico City

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent combination of education and work experience
8+ years relevant work experience in technology operations
4+ years demonstrated track record in managing multiple projects of significant size and scope, as well as providing services, support of applications, hardware and operating systems
4+ Years of experience working with and demonstrating proficiency in Marriott Technology Infrastructure, including but not limited to security policies, deployment processes, approved and certified solutions, and above-property technology services, across managed and franchise hotels
4+ years managing multiple hotel openings, conversions and transitions
3+ years of IT management experience, including managing projects across multiple locations and leading teams on projects
3+ years experience in at least one of the following: Property Management System (PMS) configuration and training methodologies, preferably in OPERA
Implement and support Marriott server infrastructure, including server imaging and staging, MI security standards proficiency, end-user support and computer imaging, and GPNS proficiency
Ability to develop and foster business relationships with diverse groups from the community, stakeholders, and other entities (client, vendor, peers, cross functional partners)
Ability to travel up to 20% as needed to support on-site implementation and provide team member support and development

Job Responsibility

Project manage and coordinate all required activities needed for the technology implementation at multiple assigned hotel opening project, conversions, and transitions
Third-party management
managed third-party vendors such as PMS, POS, GPNS, and PBX to ensure that project goals are met on time and within Marriott standards
Continuously evaluate, document, and communicate updates to keep all relevant stakeholders informed of project status and ensure projects are adhering to budgets and deadlines
Proactively identify, resolve, and escalate risks and system performance issues as appropriate to ensure on time and on budget execution of deliverables
Interface with and manage relationship with vendors regarding project deliverable needs, contractual obligations, and general scope of working during installation, training, conversion, and during the live support process to ensure needs are being met and compliance with brand standards
Review, provide feedback, and resolve deficiencies with vendor proposals, bills of materials, contracts, and implementation schedules with representatives from third-party providers
Ensure the successful onboarding of Property Systems Managers and other key associates of new hotels including timely and effective delivery of training, documentation, and business relationship turnover to CALA IT Field Operations Area Director
Functions as IT escalation point for direct team, hotel owners and franchisees on risks for new hotel openings and conversions
Ensure accuracy of supporting documentation for Hotel Opening/Conversion technology implementation such as technical checklists or training materials

Fulltime

Senior Travel Procurement Analyst

We are seeking an autonomous, hands-on Senior Procurement Business Analyst to jo...

Location

United States , McLean

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Supply Chain, Finance, Procurement, or a related quantitative field preferred
GBTA/GTP certification is a plus
5+ years of corporate travel procurement, business analysis, or sourcing operations experience managing multi-country programs
Administrative familiarity across modern corporate travel management platforms and booking tools
Experience with Navan is a plus, but background with other prominent industry networks (such as SAP Concur, Amex GBT/Neo, Egencia, BCD Travel, or Corporate Travel Management) is highly valued
Proven experience independently executing end-to-end commercial negotiations and contract sourcing directly with corporate hotels, airlines, and rental providers
Hands-on experience executing standard procurement transaction cycles, specifically contract coordination workflows and managing purchase order (PO) / requisition lifecycles for corporate teams
Proven ability to operate completely independently as a senior individual contributor, confidently managing everyday traveler inquiries while driving long-term programmatic efficiency
Advanced analytical skills with a strong proficiency in interpreting raw data into clear executive dashboards and actionable procurement trends
Excellent verbal, written, and cross-cultural communication skills with a track record of delivering program updates and leading training presentations

Job Responsibility

Serve as the primary operational point of contact for day-to-day global travel inquiries, providing high-quality support and handling travel policy exceptions or reservation escalations with sound judgment
Maintain commercial ownership of our Travel Management Program, tracking vendor performance against service level agreements (SLAs) and auditing global program data
Support broader Procurement operations by creating, routing, and managing Purchase Orders (POs) and requisitions for team-level requirements, while verifying billing and budget line reconciliation
Lead direct commercial sourcing initiatives and negotiate competitive corporate contracts and rates directly with travel suppliers, including major hotels, airlines, and car rental agencies
Evaluate current travel workflows and booking platforms to identify inefficiencies
partner with leadership to map system optimization paths and support strategic assessments for our future technology roadmap
Independently extract, clean, and convert travel platform data into clear procurement reports, highlighting spend patterns, booking behavior, and policy leakage for leadership analysis
Support regular traveler readiness by updating internal user documentation, managing duty of care tracking configurations, and delivering travel program updates & training as requested

What we offer

Health coverage
Employee Assistance Program (EAP) with free mental health support
Life and disability insurance
Employee Stock Purchase Program (ESPP)
Retirement/pension plan
Wellness dollars
Tuition reimbursement
Family-forming benefits

Fulltime

Residences Manager

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vi...

Location

United States of America , New York

Salary:

86000.00 - 90000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Enthusiastic, optimistic and passionate
Self-driven and solution oriented
Invested in team, listens, cares about development and celebrates team success
Sets expectations and inspects what is expected
Fosters inclusion and embraces diversity
Takes feedback as an opportunity to grow
Works smart, organized and has a strategy to achieve goals
Plans tasks carefully, pro-active and organized
Client obsessed and creates opportunities to connect in meaningful ways, building lasting relationships
Has integrity and actions match words

Job Responsibility

Attend and participate in all Operations meetings and events
Conduct regular tours of the residences and make recommendations for changes as well as note deficiencies and ensure corrective action is taken
Meet on a regular basis with all non-management employees
Develop profit improvement ideas, policies and procedures and implement them with approval of the Director of Residences
Assist in ensuring that all areas of the residences are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner
Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives
Monitor resident satisfaction and send periodic surveys
Ensure all Four Seasons residence Policies and Procedures are followed
Conduct weekly Operations meetings to discuss operational challenges, opportunities and to improve or maintain an excellent communication flow
Monitor all standards in the residences to ensure they are in place and enforced

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

Fulltime

Sales Coordinator

As a Sales Coordinator, you play a key role in supporting the Sales team and ens...

Location

Spain , Illes Balears

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Exceptional Communication and Presentation Skills: Strong verbal and written communication, confident in both virtual and in-person settings
CRM and Systems Knowledge: Familiarity with systems such as Salesforce, Opera, or similar tools is preferred
Understanding of Hotel Operations: Ability to anticipate client needs through knowledge of hotel workflows
Attention to Detail: Strong organizational skills with a focus on accuracy and anticipatory service
Flexibility: Willingness to adapt working hours based on business and event needs
Team Player: Collaborative mindset with a passion for delivering exceptional guest experiences
Professionalism and Service Excellence: Ability to represent Four Seasons standards with authenticity and personal style
Proactive and Motivated: Driven to achieve sales goals while maintaining high service standards
Previous experience in Sales, Hospitality, or a related field preferred
Degree: Professional / Technician

Job Responsibility

Assist with all office sales efforts, including responding to inquiries and client requests in a timely manner via phone, email, and in person
Support active solicitation and booking of group business from various lead sources
Maintain an active follow-up system for all sales calls and client interactions
Assist clients in the absence of Sales Managers, ensuring continuity of service
Coordinate customer events, sales appointments, and site visits, and represent Sales Managers when required
Prepare engaging and creative presentations for prospective clients
Conduct property tours for meeting planners and potential clients, showcasing hotel services and offerings
Collaborate closely with Conference Services and Catering teams to ensure successful execution of programs and events
Maintain accurate records and utilize CRM systems effectively to meet Four Seasons standards
Assist in preparing proposals, contracts, and daily communication with clients and agencies

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounts at our hotel restaurants
Discounts on local services
Possibility of accommodation and transportation to work (at a reduced cost)

Fulltime

F&B Group Sales Assistant Manager

The F&B Group Sales Assistant Manager is responsible for driving topline revenue...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3–5 years' experience in hotel group sales, events, or F&B sales with direct revenue accountability
Proven success managing corporate and social group segments and closing multi-function events
Strong understanding of F&B operations, menu engineering, costing, and space management
Excellent negotiation, presentation, and stakeholder management skills
Diploma or degree in Hospitality, Food & Beverage, or a related field
Availability to work evenings, weekends, and attend client events as required
Excellent reading, writing, and oral proficiency in English language
Must be able to speak, read, and write Bahasa Malaysia
Must have the right to work in Malaysia

Job Responsibility

Own and actively manage a defined F&B group sales portfolio including corporate, social, weddings, travel trade, and wholesale segments
Proactively prospect, qualify, and convert new group dining and event opportunities, ensuring a healthy pipeline that supports budgeted revenue targets
Develop and execute account plans for key clients and market segments to maximize repeat business and long-term revenue
Optimize pricing, minimum spends, menu selection, and concessions in collaboration with F&B leadership to maximize contribution margin and yield
Identify and pursue new revenue opportunities within outlets, including shoulder date strategies and non-traditional event usage
Partner with Culinary and Operations teams to design menus, manage costing, and create upsell opportunities that enhance both guest experience and profitability
Lead the sales process for each event through to handover process, ensuring all event specifications, timelines, risks, and special requirements are clearly documented and communicated
Maintain outlet space calendars and protect high demand dates through disciplined space and date management in collaboration with outlet leadership
Ensure all contracts, BEOs, cut off dates, attrition terms, and billing instructions are accurate, compliant, and enforced
Conduct site inspections/tastings, prepare proposals, and tailor value-add inclusions aligned to guest needs

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Reservations Agent

Manage all aspects of Lodge reservations and responsible for selling the resort,...

Location

Tanzania , Arusha

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Relevant Diploma/Degree in Hotel /Tourism Management and high school education or equivalent experience
One to two years of employment in a related position with Four Seasons or other five-star organization
Locals only (no visa sponsoring)
Ability to read and speak and write English

Job Responsibility

Capture sales from incoming reservations’ calls/correspondence and coordinate details of each reservation
Answer General Reservations e-mail, retrieve/distribute mail as per policy and procedures and cover FS Chat app where needed
Complete internal reservation forms and computer input of reservations
Complete information on Golden and Keys as per FS Standards
Ensure all VIP's and Special Attention notes are in the system/Golden Profile
Ensure all billing instructions are accurate
Run daily reports for department, operational departments, Sales & Marketing, General Manager and Department Head
Handle guest complaints in accordance with Four Seasons policy keeping senior management well informed
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations

Fulltime

Front Office Night Supervisor

To manage the front desk and overall night operations in the absence of Night Ma...

Location

Mauritius , Beau Champ

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Has 2 - 4 years of relevant experience in 5 star hotels or resorts
Possesses excellent English, French & Math
Possesses aptitude and upward mobility
Knowledge of a relevant foreign language will be an advantage
Possesses well developed guest PR skills

Job Responsibility

To manage the front desk and overall night operations in the absence of Night Manager, ensuring a positive and safe work environment
Oversee the hotel at night
Ensure all guests receive the highest level of service and handle all inquiries in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Four Season’s policies
Is directly responsible for the day to day key processes in his/her area of work
Where applicable, acts as Night Manager
leads and motivates colleagues by example and promotes teamwork
Assumes training responsibilities when required
demonstrates a high degree of standards awareness
Actively offers operational, employee and customer (internal and external) related feedback to management
Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers

Fulltime

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Hotel and Travel Billing Lead

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Hotel and Travel Billing Lead

Hotel and Travel Billing Lead

Senior Manager - IT Hotel Openings & Conversions

Senior Travel Procurement Analyst

Residences Manager

Sales Coordinator

F&B Group Sales Assistant Manager

Reservations Agent

Front Office Night Supervisor

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