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We have an exciting opportunity for an Operations Assistant to join our Thorpe Forest team! Be a part of making special escapes in one of the UK’s most peaceful forest locations, developing your skills while ensuring our cabins are beautifully prepared for every guest. Our cabins offer a natural escape beside the banks of the River Thet, close to where the Norfolk and Suffolk borders meet. Choose a cabin beneath the tranquil canopy of the forest or opt for a more open aspect in the picturesque woodland glade.
Job Responsibility:
Ensuring hot tubs are in perfect working order every day for our guests
Monitoring and recording water quality, and supporting with safe chemical adjustments
Completing general maintenance tasks, including using tools, fixing machinery and decorating (basic knowledge desirable)
Carrying out basic equipment checks and minor repairs, and reporting issues promptly
Delivering daily tasks efficiently and to a high standard
Providing friendly, professional customer service and supporting our Forest Feeling brand standards
Requirements:
A positive, can-do attitude and a strong work ethic
Great attention to detail to maintain high standards
The ability to work well in a team and communicate clearly
Previous experience in a similar role
A full UK driving licence
A willingness to work outdoors in all weather
What we offer:
Generous holiday allowance
Performance-based bonuses – Earn a 5% bonus (paid quarterly) if customer service targets are met
Social events and awards evenings
Pension scheme
One full paid day to volunteer
Subsidised meals
Wellbeing events & activities
Save on breaks – Enjoy up to 20% off. Friends and family also receive 15% off
Hundreds of discounts – Save on top brands across the UK