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Fairmont Le Manoir Richelieu Logo Fairmont Le Manoir Richelieu · Hospitality and Tourism

Hostess

Italy, Venice · Job Posted March 12, 2026
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Job Description

The Hostess supports the Food & Beverage team in delivering an exceptional dining experience within the restaurant of a five-star luxury hotel. Acting as the first point of contact for guests, the Hostess plays a key role in creating a warm, elegant, and professional welcome while ensuring smooth restaurant operations and optimal guest flow.

Job Responsibility

  • Welcome guests in a courteous, professional, and personalized manner
  • Coordinate reservations, seating plans, and guest flow
  • Coordinate closely with the Restaurant Manager, Maître d’, and service staff
  • Escort guests to their tables and present menus
  • Handle guest inquiries, special requests, and preferences
  • Maintain accurate reservation records and update guest information in the booking system
  • Monitor waiting times and communicate clearly with guests during peak service hours
  • Support the management of VIP guests and special occasions
  • Maintain the cleanliness, organization, and presentation of the restaurant reception and entrance areas
  • Assist in handling guest feedback, comments, or complaints
  • Ensure compliance with hotel service standards, grooming guidelines, and brand values
  • Collaborate with the wider F&B team to support service excellence and guest satisfaction

Requirements

  • Previous experience in a hostess or front-of-house role within luxury hospitality or high-end restaurants is an advantage
  • Strong passion for customer service and the hospitality industry
  • Excellent communication and interpersonal skills, with a natural ability to engage with guests
  • Fluent in Italian and good command of English
  • additional languages are a plus
  • Professional appearance, confident demeanor, and strong attention to detail
  • Ability to remain calm, organized, and courteous in a fast-paced environment
  • Good organizational skills and basic computer literacy
  • experience with reservation systems is an advantage
  • Team-oriented mindset with the ability to work collaboratively in a multicultural environment
  • Flexibility to work shifts, weekends, and holidays as required
  • Alignment with the standards, values, and service culture of a five-star luxury hotel
  • Legal right to work in Italy

Nice to have

  • Additional languages are a plus
  • Experience with reservation systems is an advantage

What we offer

  • A competitive package (base salary and yearly bonus)
  • ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
  • Learning & development: Opportunity to develop your talent and grow within your property and across the world
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