Hostess

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference
• Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards
• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service
• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently
• Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials
• Work harmoniously and professionally with co-workers and supervisors
• Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information

• One to two years’ previous experience in Food & Beverage outlet
• Well personality and well groomed
• College education or equivalent experience
• Requires ability to operate computer equipment and other food & beverage computer systems
• Requires reading, writing and oral proficiency in the English language
• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
• Positive attitude with a generous and uplifting team approach
• Ability to proactively anticipate and prioritize the needs of the guest
• Energetic and professional approach to her craft

Previous employment experience in a similar position with other luxury Hotels

• Be part of a cohesive team with opportunities to learn, grow and develop
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence