Hostess Job at IAG GBS (Wadi Musa)

Job Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Responsibility

To report to duty punctually, in full uniform according to appearance and grooming standards
To promote and maintain a positive working relationship at all times with all the Colleagues of the outlet.
To consistently offer professional, friendly and warm service
To demonstrate a complete understanding of policies, procedures and set service standards as outlined in Fairmont Bab Al Bahr handbook and Outlet Colleague Resource Guide
To follow all standards and directions as given by Outlet management and as outlined in the Job Task Checklist
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel.
Knowledge of all menus and offerings are necessary in order to understand the server’s tasks on micros
To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
To understand how to operate all the equipment used in the outlet
To fully understand and follow the hotel’s recycling program and procedures
To actively participate in all health and safety procedures for outlet and the entire hotel
To follow all of safety and sanitation policies when handling food and beverage
Carrying out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery.

Requirements

Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
Proficient in the English language (verbal & written), additional languages are an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Must be flexible in terms of working hours, and able to work with little or no supervision
Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills

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