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As the Hostess of Terrazza Danieli, you are the first and last impression of the dining experience. Reporting to the Restaurant Manager, you will be responsible for greeting guests with warmth, professionalism, and genuine hospitality, setting the tone for an elegant and seamless service journey. You will coordinate reservations, manage guest flow, escort guests to their tables, and ensure communication between dining room, kitchen, and service teams is smooth and efficient. You are the guardian of the restaurant atmosphere: poised, polished, and attentive, ensuring every guest feels recognized, valued, and cared for.
Job Responsibility:
Welcome guests with warmth, professionalism, and natural elegance
Manage the host stand, review the reservation book, coordinate seating assignments
Answer telephone calls professionally, handle reservations, provide restaurant and hotel information
Escort guests to their tables promptly and based on preferences
Ensure cleanliness and order of the entrance, host stand, and all dining room sections
Develop full working knowledge of the restaurant menu, dishes, ingredients, and concept
Recognize and acknowledge regular guests, anticipate needs, and personalize interactions
Assist with administrative tasks, including updating reservation logs and coordinating guest notes
Uphold Four Seasons service standards
Requirements:
Previous experience in a Food & Beverage outlet
Fluency in English and Italian
Outstanding communication, personal presentation, and interpersonal skills
Excellent time management, multitasking capabilities
Ability to operate computer equipment and F&B systems
High attention to detail, diplomatic communication, and a polished, professional demeanor
Flexibility to work varying schedules, including mornings, evenings, weekends, and holidays
Legal right to work in Italy
Nice to have:
Luxury hotel experience
Experience with Opera or OpenTable
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide