Hostess - Manava Job at SOFITEL (Dubai)

Job Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai. With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence. The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Responsibility

Maintain complete knowledge of: Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress code
Maintain complete knowledge of: Restaurant reservation procedures
Maintain complete knowledge of: Daily house count, arrivals, departures, VIP’s
Maintain complete knowledge of: Scheduled in-house group activities, locations and times
Maintain complete knowledge of: All department policies / service procedures
Answer telephone within 3 rings, using correct salutations and telephone etiquette
Take record and confirm restaurant reservations / cancellations in accordance with departmental standards
Communicate reservation or cancellation changes to management as they arise throughout the shift
Monitor the preparation of own assignments, ensuring compliance to departmental standards
Ensure that all menu’s, check folders are cleaned and in sufficient quantity
Ensure that the hostess stand is cleaned and organized
Review the Reservation book, pre-assign designated tables and follow up on all special requests
Greet the guests at the entrance of the restaurant
Seat Guest accordingly to floor plan / being fair to each waiter
Show guests their table which has been designated to them
Ensure that the guests are pleased with their table
Present the open menu to the guest
Ensure that the tables are set to the best service of the guest
Anticipate heavy business times and organize procedures to handle waiting lines
Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day

Requirements

Ideally with a relevant degree or diploma in Hospitality or Tourism management
Minimum 2 years of work experience in hotel operations
Good customer service, communications, and interpersonal skills are a must

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Hostess - Manava

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