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Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts invites employees to deliver exquisite experiences through uncompromising service and classic sophistication at luxury hotels and resorts worldwide.
Job Responsibility:
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Serve as a role model
Welcome and acknowledge all guests according to company standards
Ensure adherence to quality expectations and standards
Perform other reasonable job duties as requested by Supervisors.
Requirements:
Answer phones, take dining reservations, and enter diner information into reservation system
Maintain wait list and quote accurate wait time
Make appropriate seating decisions using station rotation chart
Organize seating for large and special needs groups
Seat guests by finding a clean, available table and placing clean/current menu in front of guest
Guide guests through the dining rooms and provide any needed assistance
Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting
Maintain cleanliness of work areas throughout the day
Monitor dining rooms for seating availability, service, and safety
Communicate with guests and other employees to meet guest needs and ensure staff is working together as a team
Follow company policies and procedures
Complete safety training and certifications
Speak with others using clear and professional language
Develop and maintain positive working relationships
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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