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As a Hostel Support Worker, you will join a skilled and experienced team, taking responsibility for delivering hostel-based services and coordinating effective support for rough sleepers with complex needs. You will provide effective, client-focused support to residents throughout their tenancy, helping them access specialist services and building positive relationships to achieve the best outcomes. The role includes optimising rental income, minimising arrears, completing data entry and keeping accurate client records. You will stay informed about local services, carry out assessments, and deliver casework to support or resettle clients.
Job Responsibility:
Deliver hostel-based services
Coordinate effective support for rough sleepers with complex needs
Provide effective, client-focused support to residents throughout their tenancy
Help residents access specialist services
Build positive relationships to achieve the best outcomes
Optimise rental income
Minimise arrears
Complete data entry
Keep accurate client records
Stay informed about local services
Carry out assessments
Deliver casework to support or resettle clients
Requirements:
Strong written and verbal communication skills
Good organisational abilities
IT skills
Experience supporting people who are homeless or rough sleeping
Knowledge of relevant services
Ability to work with clients who have complex needs
Ability to work well in a team
Ability to use own initiative
Ability to represent SPEAR professionally
Ability to maintain confidentiality
Ability to promote inclusive practice
Basic understanding of welfare benefits and housing law
What we offer:
Generous holiday - 26 days plus public holidays (pro rata), rising by up to five extra days with length of service
Wellbeing & EAP - 24/7 Employee Assistance Programme with free counselling, money, and legal advice
Health support - Occupational health service and free annual eye test (with contribution towards glasses if required)
Cycle to Work - Save on a new bike and accessories through salary sacrifice
Season ticket loan - Interest-free loan for annual travel passes
Moving house day - Extra day’s leave when you move home
Financial security - Life assurance (4x salary) and interest-free emergency staff loan
Family-friendly policies - Enhanced maternity and adoption pay, plus flexible working options
Career development - Ongoing training, learning, and progression opportunities
Blue Light Card - Discounts across a wide range of shops, restaurants, and services