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Hostel Support worker

United Kingdom, Richmond upon Thames 31549.00 GBP / Year · Job Posted January 04, 2026
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Job Description

As a Hostel Support Worker, you will join a skilled and experienced team, taking responsibility for delivering hostel-based services and coordinating effective support for rough sleepers with complex needs. You will provide effective, client-focused support to residents throughout their tenancy, helping them access specialist services and building positive relationships to achieve the best outcomes. The role includes optimising rental income, minimising arrears, completing data entry and keeping accurate client records. You will stay informed about local services, carry out assessments, and deliver casework to support or resettle clients.

Job Responsibility

  • Deliver hostel-based services
  • Coordinate effective support for rough sleepers with complex needs
  • Provide effective, client-focused support to residents throughout their tenancy
  • Help residents access specialist services
  • Build positive relationships to achieve the best outcomes
  • Optimise rental income
  • Minimise arrears
  • Complete data entry
  • Keep accurate client records
  • Stay informed about local services
  • Carry out assessments
  • Deliver casework to support or resettle clients

Requirements

  • Strong written and verbal communication skills
  • Good organisational abilities
  • IT skills
  • Experience supporting people who are homeless or rough sleeping
  • Knowledge of relevant services
  • Ability to work with clients who have complex needs
  • Ability to work well in a team
  • Ability to use own initiative
  • Ability to represent SPEAR professionally
  • Ability to maintain confidentiality
  • Ability to promote inclusive practice
  • Basic understanding of welfare benefits and housing law

What we offer

  • Generous holiday - 26 days plus public holidays (pro rata), rising by up to five extra days with length of service
  • Wellbeing & EAP - 24/7 Employee Assistance Programme with free counselling, money, and legal advice
  • Health support - Occupational health service and free annual eye test (with contribution towards glasses if required)
  • Cycle to Work - Save on a new bike and accessories through salary sacrifice
  • Season ticket loan - Interest-free loan for annual travel passes
  • Moving house day - Extra day’s leave when you move home
  • Financial security - Life assurance (4x salary) and interest-free emergency staff loan
  • Family-friendly policies - Enhanced maternity and adoption pay, plus flexible working options
  • Career development - Ongoing training, learning, and progression opportunities
  • Blue Light Card - Discounts across a wide range of shops, restaurants, and services
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