Hostel Manager Job at 360 Resourcing Solutions (Edinburgh)

Job Description

As Hostel Manager, you are responsible for the overall success of the hostel—operationally, culturally, and commercially. You lead the reception and accommodation teams to deliver outstanding guest experiences while ensuring high standards of safety, cleanliness, organisation, and compliance. Through strong leadership, communication, and adaptability, you create a welcoming, safe, and social environment where guests feel at home and staff feel supported and motivated.

Job Responsibility

Lead, motivate, and support reception and accommodation teams
Train new team members on guest service, systems, procedures, and standards
Provide regular coaching, feedback, and development opportunities
Foster a fun, inclusive, and professional working environment
Ensure consistently high service standards at reception and in accommodation areas
Resolve guest issues promptly and professionally
Monitor guest feedback and report trends or concerns to the General Manager
Oversee reception operations including check-ins, check-outs, bookings, cancellations, and guest correspondence
Conduct daily walk-throughs of rooms, bathrooms, corridors, and public areas
Ensure opening, mid-shift, and closing procedures are followed
Identify and follow up on maintenance or cleanliness issues
Support occupancy targets and revenue opportunities through upselling and service awareness
Oversee rota planning, staffing levels, and labour cost control
Responsible for cash handling, daily cash-ups, and reconciliation tasks
Ensure safety checks, security procedures, and emergency protocols are followed
Support night teams and ensure clear day-to-night communication
Report incidents, maintenance, and compliance issues promptly
Maintain strong communication between teams and management
Lead effective handovers and team briefings
Work closely with the General Manager, Assistant Hostel Managers, and supervisors
Step into General Manager responsibilities when required
Handle unexpected situations calmly and professionally
Support change, new systems, and operational improvements

Requirements

Leadership & Team Development
Customer Service Excellence
Operational Management
Communication & Collaboration
Adaptability & Problem Solving
Financial Awareness
Creates a calm, organised environment
Acts with integrity and consistency
Takes ownership of standards and performance
Builds positive relationships

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Hostel Manager

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