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The Host is the first and last point of contact with the guest and is responsible for greeting, seating and saying goodbye to guests as well as maintaining the flow of the restaurant during service. The host will also take and confirm reservations over the phone, via email, internal chat platforms, retrieve messages and return phone calls in a clear, concise and accurate manner.
Job Responsibility
Work closely with the front-of-house team to contribute to a positive dining experience for guests
Take and confirm reservations over the phone
Be aware of regular guests/VIPs
Be aware of the reservations for every service period
Greet, seat and say goodbye to guests
Manage coat and bag checking for guests
Maintain the flow of the restaurant during service
Requirements
1+ year experience in high-volume environment
General knowledge of and interest in food and wine
Complete knowledge of service sequence and flow
Proficiency with Resy
Able to take direction and complete tasks
Organizational skills
Effective time management
Pleasant demeanor and professional composure
Positive and clear written and oral communication skills
Ability to work well in a team environment
Ability to engage guests successfully and build a relationship
Impeccable grooming as defined by management and dress code