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Double Knot NYC brings the Schulson Collective’s award-winning concept to the heart of Manhattan. This bi-level Japanese restaurant and cocktail lounge offers a dynamic balance: a vibrant upstairs bar with elevated cocktails and a hidden izakaya below serving sushi, robatayaki, and small plates. The New York City location has quickly become a standout destination for Japanese inspired cuisine and nightlife, blending modern energy with elevated hospitality. Joining the Double Knot team means contributing to a flagship concept at the epicenter of global dining culture. As the first team member our guests encounter when entering the building, our Hosts are essential to a positive guest experience.
Job Responsibility:
Greet incoming and departing guests
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests
Demonstrate problem resolution with customer relations and escalate communication to Management as needed
Work as a team with other Hosts, Servers, Bartenders, and support staff to ensure Schulson Collective steps of service are met
Create memorable experience to build repeat business
Inform guests of other Schulson Collective restaurants
Be available to work nights and weekends
Perform other duties as assigned
Requirements:
Prior knowledge/use of OpenTable preferred
Minimum one (1) to two (2) years prior experience in a client-facing role
Strengths must include multi-tasking, problem resolution, and customer relations
Must have excellent written and verbal communication skills