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Independence Beer Garden is a 20,000-square-foot outdoor dining and entertainment destination overlooking Philadelphia’s historic Liberty Bell and Independence National Historical Park. Featuring American craft beers, shareable bites, reclaimed wood design, and lawn games, it is a go-to destination for locals and tourists alike. As one of Philadelphia’s largest outdoor hospitality venues, Independence Beer Garden offers team members the chance to be part of an iconic, high-volume concept that defines summer dining and entertainment in the city. Summary/Objective As the first team member our guests encounter when entering the building, our Hosts are essential to a positive guest experience.
Job Responsibility:
Responsible for greeting incoming and departing guests
Answers incoming calls to the restaurant and provides appropriate service
Manages the flow of guests into the dining and bar areas, provides accurate wait times to incoming guests, if appropriate
Demonstrates problem resolution with customer relations and escalates communication to Management as needed
Works as a team with other Hosts, Servers, Bartenders, and support staff to ensure Schulson Collective steps of service are met at all times
Creates memorable experience to build repeat business
Inform guests of other Schulson Collective restaurants
Candidates must be available to work nights and weekends
Performs other duties as assigned
Requirements:
Prior knowledge/use of OpenTable preferred
Minimum one (1) to two (2) years prior experience in client-facing role
Strengths must include multi-tasking, problem resolution, and customer relations
Must have excellent written and verbal communication skills