Host

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
• Greet all restaurant guests, be knowledgeable about the area and provide information when asked
• Receive incoming calls, accurately book reservations for guests
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
• Maintain complete knowledge of all menu items, prices, and preparation method/time
• Maintain complete knowledge of and strictly abide by state liquor regulations
• Maintain complete knowledge of VIPs as determined by Hotel & Residents
• Maintain complete knowledge of correct maintenance and use of equipment
• Maintain complete knowledge of P.O.S. and manual systems
• Complete opening side duties as assigned
• Follow up on special arrangements to ensure compliance
• Communicate any meal requirements and special requests to the servers and kitchen
• Check storage areas for proper supplies, organization and cleanliness
• Anticipate guests' needs, respond promptly and acknowledge all guests
• Maintain positive guest relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Handle guest complaints following the six-step procedure and ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
• Adhere to payment, cash handling and credit policies/procedures
• Collect and report tips at the end of the assigned shift
• Complete closing side duties
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees

• High School Diploma or an equivalent combination of education and work-related experience
• Minimum two years’ experience in restaurant service
• Must have a current and valid Food Handler Certification
• Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID
• Minimum 21 years of age to pour alcoholic beverages
• Required to speak, read and write English
• Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding

• Hotel operational exposure (i.e. F&B) is preferred
• Experience with a luxury or ultra-luxury property or brand is preferred
• Fluency in other languages preferred

plus tips