Host

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
• Ensure that standards are maintained at a superior level on a daily basis
• Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant
• Greet all restaurant guests, be knowledgeable about the area and provide information when asked
• Receive incoming calls, accurately book reservations for guests
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
• Maintain complete knowledge of all menu items, prices, and preparation method/time
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
• Maintain complete knowledge of VIPs as determined by Hotel & Residents
• Maintain complete knowledge of correct maintenance and use of equipment
• Maintain complete knowledge of P.O.S. and manual systems
• Complete opening side duties as assigned
• Follow up on special arrangements to ensure compliance
• Communicate any meal requirements and special requests to the servers and kitchen
• Check storage areas for proper supplies, organization and cleanliness
• Anticipate guests' needs, respond promptly and acknowledge all guests
• Maintain positive guest relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Handle guest complaints following the six-step procedure and ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
• Adhere to payment, cash handling and credit policies/procedures
• Collect and report tips at the end of the assigned shift
• Complete closing side duties
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees

• High School Diploma or an equivalent combination of education and work-related experience
• Must have a current and valid Food Handler Certification
• Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID
• Minimum 21 years of age to pour alcoholic beverages
• Minimum two years’ experience in restaurant service
• Hotel operational exposure (i.e. F&B) preferred
• Experience with a luxury or ultra-luxury property or brand preferred
• Required to speak, read and write English, with fluency in other languages preferred

• Hotel operational exposure (i.e. F&B)
• Experience with a luxury or ultra-luxury property or brand
• Fluency in languages other than English

plus tips