Host

• Welcome guests with a warm and professional attitude, ensuring a seamless check-in and check-out process
• Handle guest enquiries, providing accurate information about the hotel, local area, and services
• Manage reservations, process payments, and maintain guest records using the hotel's booking system
• Respond to guest requests and concerns efficiently, ensuring an outstanding customer experience
• Collaborate with housekeeping, maintenance, and other departments to ensure smooth hotel operations
• Answer phone calls and emails in a professional manner, assisting with bookings and general inquiries
• Maintain a well-presented reception area and uphold the hotel's brand and service standards
• Handle administrative tasks as required by the Front Office Manager

• Previous experience in hotel reception, front desk, or customer service roles is preferred but not essential
• Strong communication and interpersonal skills with a positive and welcoming demeanor
• Excellent organisational skills with the ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office and familiarity with hotel reservation systems (training provided if needed)
• A strong commitment to guest satisfaction and problem-solving
• Fluency in English
• additional languages are an advantage
• Availability to work flexible shifts, including evenings, weekends, and public holidays

Additional languages are an advantage

• Competitive salary with staff benefits and service charge
• A chance to be part of an exciting new hotel and establish its success
• Comprehensive training and career development opportunities
• A dynamic and supportive work environment with a collaborative team culture