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Harp & Crown, one of Schulson Collective's most outgoing restaurants puts an upscale twist on American classics. Within the renovated walls of an old manufacturing facility, you'll experience the industrial yet cozy ambiance that invites you to dine for weekend brunch, an adventurous night out or an exciting happy hour. The bi-level restaurant offers a main dining area, unique cocktail concoctions & an intimate private party space that includes a bowling alley. Ready to host your next party or an intimate dinner date, Harp & Crown is waiting for you!
Job Responsibility:
Greeting incoming and departing guests
Answering incoming calls to the restaurant and providing appropriate service
Managing the flow of guests into the dining and bar areas, providing accurate wait times to incoming guests if appropriate
Demonstrating problem resolution with customer relations and escalating communication to Management as needed
Working as a team with other Hosts, Servers, Bartenders, and support staff to ensure Schulson Collective steps of service are met at all times
Creating memorable experiences to build repeat business
Informing guests of other Schulson Collective restaurants
Being available to work nights and weekends
Performing other duties as assigned
Requirements:
Prior knowledge/use of Resy / Toast preferred
Minimum one (1) to two (2) years prior experience in client-facing role
Strengths must include multi-tasking, problem resolution, and customer relations
Must have excellent written and verbal communication skills