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Host, Pool Service

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Maison Estelle

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Location:
United Kingdom , Witney

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

26476.96 GBP / Year
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Job Description:

As a HOST at Estelle Manor, you will initially support our outdoor summer activations, including pool service, before transitioning into other areas of the operation once the season concludes. A Restaurant Host who will create a warm and welcoming first impression for our members. You will oversee the guest journey in our Living Room, Library and Terrace spaces from pre-arrival to post-visit, answer any member enquiries and strive to go the extra mile to ensure every member receives genuine and personalised service when visiting Estelle Manor.

Job Responsibility:

  • Creating and nurturing a warm, welcoming and lasting impressions for our guests and members
  • Striving to build genuine, lasting relationships with all guests and members
  • Seating diners at their tables and efficiently managing the flow of arrivals to our restaurants
  • Capturing all member information and recording it on their guest profiles
  • Being aware of all VIP members and their guests visiting us and ensuring that the team are tailoring the experience appropriately
  • Effectively communicating any dietary requirements or special guests to the restaurant team during team briefings and on guest arrival
  • Anticipating members needs and providing them with a personalised experience, putting into place a plan for surprise and delight moments

Requirements:

  • Experience managing the daily operations, set up, standards, operating procedures
  • Ability to perform under pressure and deliver results to deadlines
  • Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking
  • Excellent interpersonal, time management and organisational skills
  • Passionate about hosting and delivering exceptional guest experience with keen attention to detail
What we offer:
  • Exclusive staff rates and F&B discounts across sister properties
  • Biannual company socials plus smaller social and sports groups
  • Estelleversary gifting for all employees
  • Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees
  • Meals provided during shift
  • Cycle to Work scheme
  • Pension, health cash plan and life assurance schemes
  • 28 days holiday, inclusive of bank holidays, which increases with length of service
  • Colleague Forums and Sustainability Committees
  • Recommend-a-friend bonus scheme
  • Uniform provided, cleaned, and pressed
  • Onsite seamstresses

Additional Information:

Job Posted:
February 21, 2026

Expiration:
April 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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