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Host or Hostess position at W Nashville, responsible for greeting guests, seating arrangements, maintaining dining room cleanliness, and providing excellent customer service in a luxury hotel environment.
Job Responsibility:
Greet guests and determine the number in their party
Seat guests by finding clean, available tables
Guide guests through dining rooms and provide assistance
Move and arrange tables, chairs, and settings
Ensure place settings are appropriate with napkins, clean silverware
Check menus to ensure they are current, clean, plentiful, and wrinkle-free
Maintain cleanliness of work areas
Monitor dining rooms for seating availability, service, safety, and well being of guests
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Support team to reach common goals
Ensure adherence to quality expectations and standards
Stand, sit, or walk for extended periods
Move, lift, carry, push, pull objects up to 10 pounds
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