Host/Hostess Job at Four Seasons (Carlsbad)

Job Responsibility

Welcome guests and provide exceptional service during their dining experience in collaboration with a team of servers
Manage the host stand, make/review reservations, and make recommendations as to the setup of the table sections
Ensure cleanliness of each section of the restaurant and make the necessary improvements as well as checking each table prior to opening to ensure its proper set
Develop a complete working knowledge of the menus, menu ingredients and restaurant information
Take drink orders, prepare cold and hot beverages, and serve them in a timely fashion
Maintain accurate cash handling, process transactions through the POS and count back change to customers
Conduct all opening procedures including setting up the complimentary coffee and food displays
Provide information and assistance to Residence Club guests as requested, giving them an orientation of the facilities
Be familiar with all Residence Club services and hours of operation
Ensure safety procedures are followed when using the food and beverage equipment and notify Security of any accident or injury
Stock, re-stock, and organize the retail items in the coffee shop needed
Handle, store and utilize all chemicals properly and safely
Handle any guest inconvenience or complaint swiftly and inform management of the situation and how it was resolved

Reading, writing and oral proficiency in the English language
Ability to operate computer equipment and other food & beverage computer systems
Strong communication skill
Previous restaurant experience preferred
San Diego County Food Handlers card (not required upon hire) and Responsible Beverage Service certification