Host/Hostess Job at Four Seasons (Beverly Hills)

Job Description

Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Host/Hostess who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The hostess reports to the General Manager of the Restaurant. Work authorization for the location is required.

Job Responsibility

Welcome, greet and seat guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction
Work quickly in high-volume environment and handle multiple tasks at once
Set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room
Open the restaurant for business at the prescribed time each shift
Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its proper set
Pick up the daily menus and insert them properly in their covers
Inspect every menu and list to ensure proper condition and appearance
Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
Know the server stations, daily assignments, personal timing patterns and maximum workload capacity
Maintain a station chart and cover count for the restaurant
Ensure you conform to the standards of service and personally ensure each guest receives the highest quality of service
Handle guests without reservations or those waiting for others to join them
Handle lost and found items
Seat reservations promptly at a table pre-set for the number in the party
Hold chairs for guests as often as possible when seating them
Check guest's coats, packages or luggage when necessary
Address guests by name
Address a guest dissatisfaction immediately and inform the manager of the action taken

Requirements

Computer knowledge with good communication skills
Previous experience of 2 years desired
High organizational skills
Speaking, writing and reading English is required
Positive attitude and willing to learn is a must
Flexible schedule and ability to work different shifts, weekends and holidays

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Access to a robust benefit plan
Opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

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