Host/Hostess

• Exhibit proficient knowledge of the restaurant’s menus, culinary style, concept, reservations policies, operating hours, and other facts about the restaurant
• Answer phones and communicate live with guests in a professional, warm and courteous manner, using verbiage and scripts set by management, and be able to handle variety of interactions, including but not limited to reservations, confirmation calls, guest reservation requests, addressing basic guest inquiries, and handling delivery-related matters
• Greet guests upon arrival or who pass within 5 feet with a smile, “hello”, and friendly disposition
• Navigate Sevenrooms platform and client database proficiently to both maximize seating for reservations and walk in guests and to greet guests by name
• disseminate all pertinent guest information needed to other staff members and management via soignees
• must also diligently update any expressed guest preferences in guest profiles per management guidelines
• Communicate frequently and effectively with managers about any updates in the dining room
• Assist management team with light administrative tasks and organization of restaurant spaces such as office spaces, coat check, and host stands/podiums
• Respond immediately to guests needs and requests, and promptly communicate any guest concerns with management
• Report to work punctually as indicated on the schedule and in the correct, clean uniform, while adhering to personal hygiene standards

• Substantive host or reservationist experience required
• Strong restaurant and food knowledge with attention to detail and high proficiency with table management software
• Proficiency with basic restaurant technology, such as POS and delivery tablets, a plus
• Genuine passion for restaurant hospitality and service
• Energetic and friendly personality, with strong willingness and ability to work as part of a cohesive team and to support colleagues regardless of role, and a positive communication style
• Willingness to embrace change and innovation, and to learn and adapt to new systems and service steps
• Broad and flexible availability to work
• Physical requirements include: ability to handle and carry trays, smallwares, equipment, or other items up to 35lbs, and to stand, walk up and down stairs, and exert well-paced mobility for extended period of time
• Customer Service
• Customer Service Orientation
• Proficient Knowledge of Restaurant's Menus, Culinary Style, Concept, Reservations Policies, Operating Hours
• Effective Communication Skills
• Proficient Knowledge of Menus, Culinary Style, Concept, Reservations Policies, Operating Hours, and Other Facts About the Restaurant
• Team Collaboration
• Ability to Answer Phones and Communicate With Guests in a Professional and Courteous Manner
• Adaptability to Change

Proficiency with basic restaurant technology, such as POS and delivery tablets, a plus

• Comprehensive Medical, Dental, and Vision Benefits with wide range of coverage options for families (30 days from date of hire)
• Paid Time Off (progressive with tenure)
• Career Development and Growth Opportunities
• Employee Dining Discount at All Altamarea Group Restaurants
• 401(k) Plan (one year from date of hire)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k
• Commuter Benefits
• Dining Discounts