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Host Hostess

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Cleveland Clinic

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Location:
United States , Cleveland

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Host/Hostess, you will play a key role in supporting exceptional patient nutrition care by receiving, interpreting, and executing patient diet orders, delivering and collecting meal trays, and ensuring patients receive menu selections aligned with their prescribed diets. You will serve as a vital liaison between patients, the Food and Nutrition Services Department, and Nursing Services by communicating patient food needs to the appropriate team members and assisting clinical staff in meeting all basic nutrition care requirements. Your attention to detail, compassion, and commitment to service help create a positive and healing experience for every patient you encounter.

Job Responsibility:

  • Receive, interpret, and execute patient diet orders
  • Deliver and collect meal trays
  • Ensure patients receive menu selections aligned with their prescribed diets
  • Act as a liaison between patients, the Food and Nutrition Services Department, and Nursing Services
  • Communicate patient food needs to appropriate team members
  • Assist clinical staff in meeting all basic nutrition care requirements
  • Answer phone line for room service patients' calls and requests
  • Document food order received over the phone
  • Call nursing stations, patients, and other employees to clarify diet orders
  • Organize paperwork and files of room service meal orders
  • Observe patient's current diet on meal tickets
  • Set up patient trays to be delivered, deliver patient trays during meal service and deliver nourishments and/or snacks to patients as ordered by physician/dietitian in a timely manner
  • Visit patients to introduce the services of the Food and Nutrition Services Department
  • Obtain food preferences/dislikes from patients and/or family members
  • Ensure that all new admits receive a menu to select lunch and dinner
  • Complete sanitation tasks
  • Inventory and re-stock pantries, refrigerator, and freezers on assigned unit(s)
  • Ensure prompt response to requests for service and follow up if delays or product availability problems are identified
  • Maintain the privacy, safety, and dignity of each customer by observing client confidentiality and by strictly adhering to safety and sanitation standards
  • Follow Food Production Standards in regard to handling techniques, food storage, and proper food temperatures
  • Complete production sheets and temperature logs
  • Deliver early and late patient trays as needed in a timely manner
  • Review therapeutic diets using established patterns as a guide
  • Mentor/train new host/hostesses effectively

Requirements:

  • Ability to fluently speak, read, and write English
  • Demonstrates proficiency in using CBORD computer system
  • Able to push carts weighing up to 350 lbs.
  • Able to twist, stoop, bend and squat.
  • Able to lift and carry up to 40 lbs.
  • 20% of the day is standing, 60% walking and 20% sitting.
  • Able to maintain focus and perform multiple tasks at one time.
  • Follows standard precautions using personal protective equipment as required.

Nice to have:

  • High School Diploma or general education degree (GED)
  • Bilingual abilities
  • Food service background
  • Customer service experience
What we offer:
  • Health Plan Options
  • Dental Care
  • Vision Care
  • Flexible Spending Accounts
  • Life Insurance
  • Short- and Long-term Disability Coverage
  • Retirement Savings Plan

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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