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Host / Hostess

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O'Charley's

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Location:
United States , Bowling Green

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Category:
Gastronomy

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Host is to adhere to the host service standards of the company while taking care of our Guests when answering phones, taking 'to go' orders or opening door, greeting, directing flow of guests to waiting or bar areas, when seating and thanking when departing. Remember you are the guest's first impression. Everyone's FIRST (and last) responsibility is to ensure our guests have a great experience.

Job Responsibility:

  • Courteously open door and greet all Guests immediately upon arrival
  • Thank guests as they depart and inquire about their experience
  • Stay organized, think and act with purpose and a sense of urgency
  • Knowledge of food and beverage menus and pricing, specials, and promotions
  • Must maintain cleanliness and organization of host station and assist with stocking, running food, and side work
  • Assist management team in ensuring maximum profitability through daily operations
  • Ensure compliance of established goals through direction and continual communication
  • Responsible for seating Guests and controlling the flow of the restaurant
  • Knowledge of the operation, maintenance, and cleaning procedures for any equipment used
  • Effective operation and use of the phone, intercom, paging, and headphone systems
  • Thoroughly bus and clean tables, booths, and chairs
  • Ensure that floors are clean and dry
  • Responsible for assisting with any To Go items including ordering, packaging, and cash handling
  • Liable and responsible for sales recorded on the register under your host number
  • Adhere to all current company policies and procedures
  • Communicate openly and honestly with all team members and management
  • Must know and adhere to all regulations regarding Responsible Service of Alcohol
  • Knowledge of company and in-store promotions, new product rollouts, and point of sale materials
  • Other duties as assigned

Requirements:

  • High school diploma or general education degree (GED)
  • Must be able to hear, and read, write and speak English fluently
  • Must complete the Host training phases for the Host position
  • Must possess all necessary technical skills required to effectively work in the FOH position
  • Working knowledge and application of core company values, policies, and procedures
  • Ability to exercise discretion and independent judgment with respect to challenging situations
  • Basic computer knowledge of Front of House (FOH) systems
  • Lead by positive example, acting in a professional, courteous manner at all times
  • Excellent verbal and written communication skills
  • Proficiency in basic math and time management

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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